Rev Ops Specialist Team Lead | Onsite | Ortigas | Night Shift | Weekends Off

Emapta; Mandaluyong; On-site; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary package

HMO coverage with free dependent upon

Prime Ortigas location

Fixed weekends off

Salary advance program

Emapta Academy courses

Gym access

Lifestyle perks

Referral incentives

Job summary

Emapta Philippines is seeking a Scale Global SaaS Revenue Operations Team Lead to drive GTM operations across Sales Ops, Professional Services, Approvals, and related commercial support functions. You will lead a high-performing team, ensure timely resolution of requests, and manage workloads to consistently meet SLAs while fostering cross-functional collaboration.

The role emphasizes automation, AI-powered workflows, and knowledge management.

Qualifications

• 5+ years of experience in Sales Operations, Business Operations, Shared Services, or GTM Support, with experience leading a team in a B2B SaaS environment.
• Proven experience managing teams against established SLAs and consistently achieving performance targets.
• Experience with case queues, workload prioritization, and high-volume backlogs at scale.
• Strong experience partnering across Sales, Professional Services, Customer Success, Finance, and Business Systems to resolve cross-functional issues.
• Demonstrated success in driving process standardization and automation to reduce manual effort.

Responsibilities

• Lead the daily operations of the GTM Operations team across Sales Operations, Professional Services Operations, Approvals, and related commercial support functions.
• Ensure timely and accurate resolution of operational requests.
• Manage team workload, case assignments, and prioritization to meet SLAs.
• Coach and develop GTM Operations Specialists to improve speed, accuracy, service quality, and collaboration.
• Monitor team performance through dashboards, KPIs, backlog management, and response-time reporting.

Skills

Team leadership

Sales Ops

Case management

SLAs management

Cross-functional collab

Automation/AI

Tools

Salesforce Service Cloud

Zendesk

Job description

Scale Global SaaS Revenue Operations Through Smarter GTM Execution

Build the operational backbone that keeps global B2B SaaS teams moving. The Rev Ops Specialist Team Lead transforms high-volume GTM requests into fast, consistent outcomes through workload management, SLAs, automation, and process improvement. Lead a high-performing operations team, strengthen cross-functional execution, and accelerate your international leadership career with Emapta's top 1% talent.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Night Shift (9:00 PM-6:00 AM Manila Time), Weekends Off
• Work Setup: Onsite, SM Mega Tower, Ortigas

Exciting Perks Await!

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• More than 5 years of experience in Sales Operations, Business Operations, Shared Services, or GTM Support, with experience leading a team in a B2B SaaS environment
• Proven experience managing teams against established Service Level Agreements (SLAs) and consistently achieving performance targets
• Proven experience managing case queues, workload prioritization, and high-volume backlogs at scale
• Strong experience partnering across Sales, Professional Services, Customer Success, Finance, and Business Systems to resolve cross-functional operational issues
• Demonstrated success in driving process standardization and automation to reduce manual effort and deliver measurable results
• Experience with case management, workflow, or ticketing platforms, such as Salesforce Service Cloud, Zendesk, or similar systems
• Ability to operate effectively across multiple time zones and coordinate distributed or offshore teams
• Experience with AI-powered workflow automation, knowledge management tools, or reporting platforms, an advantage
• Experience supporting business transformation or the implementation of new operating models, an advantage

Your Daily Tasks

GTM Operations Leadership

• Lead the daily operations of the GTM Operations team across Sales Operations, Professional Services Operations, Approvals, and related commercial support functions
• Ensure timely and accurate resolution of operational requests
• Manage team workload, case assignments, and prioritization to consistently meet Service Level Agreements (SLAs)
• Coach and develop GTM Operations Specialists to improve speed, accuracy, service quality, and collaboration

Performance & Service Management

• Monitor team performance through dashboards, KPIs, backlog management, and response-time reporting
• Identify performance gaps early and address issues before they develop into significant backlogs
• Maintain operational visibility and accountability across supported functions

Cross-Functional Operations

• Partner with Revenue Operations, Business Systems, Finance, Sales, Professional Services, and Customer Success to resolve operational issues efficiently
• Identify recurring operational issues and develop scalable solutions instead of one-time workarounds
• Drive adoption of standardized operating procedures across all functions supported by the operations team

Systems, AI & Automation

• Partner with Business Systems to prioritize system enhancements and automation opportunities
• Use AI and workflow automation to improve case routing, reporting, knowledge management, and day-to-day efficiency
• Develop scalable processes that support business growth without relying solely on additional headcount

Transformation & Knowledge Management

• Support transformation initiatives through the development of new operating models, processes, and technologies
• Maintain accurate and current operational documentation, knowledge articles, and Standard Operating Procedures (SOPs)
• Strengthen knowledge accessibility and process consistency across the GTM Operations function

What Success Looks Like

• Establish one reliable destination for commercial support requests and reduce the need for repeated follow-ups
• Achieve SLAs consistently and demonstrate performance through reliable operational dashboards
• Maintain or reduce backlog levels as request volumes increase through stronger processes and automation
• Develop GTM Operations Specialists into a trusted support team for cross-functional stakeholders
• Resolve recurring operational issues at the root cause and prevent repeated occurrences
• Use AI and automation to handle repetitive routing and reporting activities that previously required additional manual capacity

About the Client

Our client is a global B2B software company delivering mission‑critical technology for specialty manufacturers and distributors worldwide. They provide purpose‑built ERP, MES, quality management, statistical process control, supply chain, warehouse, inventory, and B2B commerce solutions that connect critical operations. Their software combines real‑time data, workflow automation, and AI capabilities to improve productivity, quality, visibility, margins, and decision‑making. Serving specialized industries across international markets, they help businesses modernize operations, optimize complex processes, strengthen supply chains, and scale with greater efficiency.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well‑being.