Rev Ops Specialist

Emapta Global; Mandaluyong; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Night differential pay

HMO with free dependent

Ortigas office location

Salary Advance Program

Upskilling via Emapta Academy

Gym access 24/7

Lifestyle perks

Employee referrals

Annual leaves 20 days (5 cashable)

Mentorship & global exposure

Job summary

Emapta Philippines is seeking a Rev Ops Specialist to manage operational requests, uphold SLAs, and optimize CRM/ERP/PSA data across global teams. You will apply AI tools to automate routine tasks and contribute to cross‑functional process improvements.

A strong mix of attention to detail and clear stakeholder communication is essential. Join a role with international exposure, mentorship, and opportunities across a diverse, growth‑minded organization in Ortigas.

Qualifications

• 3–5 years in Sales Ops, Business Ops, or similar, ideally SaaS.
• Proficient in CRM/ERP/PSA and MS 365.
• Experience meeting SLAs with accurate case handling.
• Detail‑oriented with proactive issue spotting.
• Strong written and verbal communication across stakeholders.
• Experience across shared services or global time zones.
• Knowledge of AI tools or automation is a plus.

Responsibilities

• Handle operational requests across Sales, Pro Services, Approvals, and related functions.
• Manage cases from intake to resolution and meet SLAs.
• Keep CRM/ERP/PSA data accurate and up-to-date.
• Investigate issues, find root causes, and fix on first try.
• Escalate when needed and communicate progress clearly.
• Document SOPs and knowledge base articles.
• Collaborate on testing and process improvements with Business Systems.
• Use AI to summarize requests and automate repetitive tasks.
• Support transformation initiatives as new processes are introduced.

Skills

Sales ops experience

CRM/ERP/PSA proficiency

MS 365 proficiency

SLA management

Attention to detail

Clear communication

Time zone collaboration

AI tools awareness

Tools

CRM systems

ERP systems

PSA platforms

Microsoft 365

Job description

Reliable Revenue Operations for Industrial Software Growth

Revenue operations work best when every request is resolved accurately and every system can be trusted. As a Rev Ops Specialist, you will manage operational cases, improve processes across functions and markets, and support teams serving industrial software customers worldwide. Build a long-term global career with Emapta, where top 1% talent gains meaningful ownership, international exposure, and room to grow.

Snapshot

• Employment Type: Full-time
• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Qualifications

• 3-5 years of experience in Sales Operations, Business Operations, Customer Support, or a related operational role, ideally in B2B SaaS
• Proficiency in CRM, ERP, or professional services automation (PSA) systems and Microsoft 365
• Experience managing a caseload against service-level agreements (SLAs) while maintaining accuracy
• Strong attention to detail and the ability to identify potential issues early
• Clear communication skills, including when assisting frustrated stakeholders
• Experience working in a shared services or centralized operations model across time zones
• Experience with AI tools, workflow automation, or knowledge management platforms is an advantage

Responsibilities

• Process operational requests across Sales Operations, Professional Services Operations, Approvals, and other go-to-market support functions accurately and on time.
• Manage assigned cases from intake through resolution and consistently meet SLAs.
• Maintain accurate data in CRM, ERP, PSA, and related business systems.
• Investigate operational issues, identify root causes, and resolve requests correctly the first time.
• Escalate issues when needed and communicate clearly with stakeholders throughout resolution.
• Identify recurring operational issues and recommend process improvements.
• Create and maintain useful documentation, knowledge articles, and standard operating procedures (SOPs).
• Partner with Business Systems and Revenue Operations on testing, process improvements, and system enhancements.
• Use AI tools to summarize requests, automate repetitive tasks, and keep documentation current.
• Support Horizon transformation initiatives as new processes, automation, and best practices are introduced.

What Success Looks Like

• Resolve stakeholder requests correctly the first time, without avoidable rework.
• Meet SLAs consistently.
• Maintain reliable CRM, ERP, and PSA data.
• Flag recurring issues and help resolve them through process improvements.
• Use AI to handle routine summarizing, routing, and documentation, leaving more time for cases that require judgment..

About the Client

Our client has earned the trust of thousands of manufacturers and distributors worldwide by solving the operational challenges that shape their performance. Built on decades of industry expertise, its specialized software connects production, quality, supply chains, commerce, and financial operations into clearer, faster workflows. Leading businesses use these platforms to improve quality, reduce waste, protect margins, and make confident decisions across complex operations. With proven solutions spanning diverse industries, our client continues to set a high standard for industrial innovation.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.