Rev Ops Specialist Team Lead

Emapta Global; Mandaluyong; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

HMO coverage with dependent

Salary Advance Program

Upskilling via Emapta Academy

Gym access and wellness perks

Job summary

Emapta Global in Manila, Philippines, seeks a Senior Rev Ops Specialist Team Lead to scale global GTM operations. You will lead a high-performing operations team, manage workload, SLAs, and drive automation and knowledge management across Sales, Professional Services, and Customer Success.

The role requires 5+ years in Sales Operations or GTM support, proven team leadership, and experience with case management platforms like Salesforce Service Cloud or Zendesk.

Qualifications

• 5+ years in Sales Operations or GTM Support with leadership in a B2B SaaS environment.
• Proven experience managing teams to meet SLAs and targets.
• Experience with high-volume case queues and backlog management at scale.
• Strong cross-functional collaboration with Sales, Professional Services, Customer Success, Finance, and Business Systems.

Responsibilities

• Lead the daily operations of the GTM Operations team across Sales Operations, Professional Services Operations, Approvals, and related commercial support functions.
• Ensure timely and accurate resolution of operational requests.
• Manage team workload, case assignments, and prioritization to consistently meet Service Level Agreements (SLAs).
• Coach and develop GTM Operations Specialists to improve speed, accuracy, service quality, and collaboration.

Skills

Sales Ops leadership

SLA management

Cross-functional collaboration

Workflow automation

AI-powered tooling

Time zone coordination

Case management systems

Tools

Salesforce Service Cloud

Zendesk

Ticketing platforms

Job description

Scale Global SaaS Revenue Operations Through Smarter GTM Execution

Build the operational backbone that keeps global B2B SaaS teams moving. The Rev Ops Specialist Team Lead transforms high-volume GTM requests into fast, consistent outcomes through workload management, SLAs, automation, and process improvement. Lead a high-performing operations team, strengthen cross-functional execution, and accelerate your international leadership career with Emapta's top 1% talent.

• Employment Type: Full-time
• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

• More than 5 years of experience in Sales Operations, Business Operations, Shared Services, or GTM Support, with experience leading a team in a B2B SaaS environment
• Proven experience managing teams against established Service Level Agreements (SLAs) and consistently achieving performance targets
• Proven experience managing case queues, workload prioritization, and high-volume backlogs at scale
• Strong experience partnering across Sales, Professional Services, Customer Success, Finance, and Business Systems to resolve cross-functional operational issues
• Demonstrated success in driving process standardization and automation to reduce manual effort and deliver measurable results
• Experience with case management, workflow, or ticketing platforms, such as Salesforce Service Cloud, Zendesk, or similar systems
• Ability to operate effectively across multiple time zones and coordinate distributed or offshore teams
• Experience with AI-powered workflow automation, knowledge management tools, or reporting platforms, an advantage
• Experience supporting business transformation or the implementation of new operating models, an advantage

Your Daily Tasks

GTM Operations Leadership

• Lead the daily operations of the GTM Operations team across Sales Operations, Professional Services Operations, Approvals, and related commercial support functions
• Ensure timely and accurate resolution of operational requests
• Manage team workload, case assignments, and prioritization to consistently meet Service Level Agreements (SLAs)
• Coach and develop GTM Operations Specialists to improve speed, accuracy, service quality, and collaboration

Performance & Service Management

• Monitor team performance through dashboards, KPIs, backlog management, and response-time reporting
• Identify performance gaps early and address issues before they develop into significant backlogs
• Maintain operational visibility and accountability across supported functions

Cross-Functional Operations

• Partner with Revenue Operations, Business Systems, Finance, Sales, Professional Services, and Customer Success to resolve operational issues efficiently
• Identify recurring operational issues and develop scalable solutions instead of one-time workarounds
• Drive adoption of standardized operating procedures across all functions supported by the operations team

Systems, AI & Automation

• Partner with Business Systems to prioritize system enhancements and automation opportunities
• Use AI and workflow automation to improve case routing, reporting, knowledge management, and day-to-day efficiency
• Develop scalable processes that support business growth without relying solely on additional headcount

Transformation & Knowledge Management

• Support transformation initiatives through the development of new operating models, processes, and technologies
• Maintain accurate and current operational documentation, knowledge articles, and Standard Operating Procedures (SOPs)
• Strengthen knowledge accessibility and process consistency across the GTM Operations function

What Success Looks Like

• Establish one reliable destination for commercial support requests and reduce the need for repeated follow-ups
• Achieve SLAs consistently and demonstrate performance through reliable operational dashboards
• Maintain or reduce backlog levels as request volumes increase through stronger processes and automation
• Develop GTM Operations Specialists into a trusted support team for cross-functional stakeholders
• Resolve recurring operational issues at the root cause and prevent repeated occurrences
• Use AI and automation to handle repetitive routing and reporting activities that previously required additional manual capacity

About the Client

Our client is a global B2B software company delivering mission-critical technology for specialty manufacturers and distributors worldwide. They provide purpose-built ERP, MES, quality management, statistical process control, supply chain, warehouse, inventory, and B2B commerce solutions that connect critical operations. Their software combines real-time data, workflow automation, and AI capabilities to improve productivity, quality, visibility, margins, and decision-making. Serving specialized industries across international markets, they help businesses modernize operations, optimize complex processes, strengthen supply chains, and scale with greater efficiency.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.