Global Recruitment Service Delivery Lead

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Optum, a UnitedHealth Group Company, seeks a Senior Recruitment Manager to lead the Recruitment Service Delivery teams across Cebu and Davao, ensuring compliant, efficient onboarding and offer management. You will drive governance, process improvements, and team development to meet enterprise workforce needs while partnering with Recruitment Delivery and Operations teams.

The role emphasizes leadership, accountability, and a culture of continuous improvement in a global health care organization.

Qualifications

• BS / BA degree in Business, Human Resources, or related field
• 5+ years of operational support
• 3+ years people management experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficient written, verbal, and interpersonal communication skills
• Expert level proficiency with making cold calls and profiling skill sets and motivations of prospective candidates
• Ability to work independently and manage multiple tasks

Responsibilities

• Lead Recruitment Service Delivery team to ensure onboarding support across the organization
• Partner with Recruitment Delivery and Operations teams to drive alignment, optimize processes, and ensure seamless service execution
• Champion and implement preventive controls and risk mitigation measures within the Offer Management process
• Oversee the end-to-end Offer Management lifecycle across all Optum locations, ensuring consistency, accuracy, and compliance
• Provide leadership and guidance to ensure governance and compliance standards related to employment contracts, pre-employment requirements, pre-employment medical exams, background verification, and records management
• Drive operational excellence by establishing and monitoring service delivery standards, controls, and process improvements
• Lead, coach, and develop a high-performing Recruitment Service Delivery team, fostering a culture of accountability, collaboration, and continuous improvement
• Identify and implement learning, development, and career growth opportunities to strengthen team capabilities and succession readiness
• Partner with stakeholders to address onboarding and recruitment service delivery challenges while enhancing the candidate and hiring manager experience
• Ensure compliance with organizational policies, regulatory requirements, and audit standards throughout the recruitment and onboarding process
• Leadership Expectations: Provide strategic direction and operational leadership to the Recruitment Service Delivery function; Foster employee engagement, performance excellence, and a customer‑centric service culture; Drive continuous improvement initiatives that enhance efficiency, scalability, and compliance across recruitment service delivery operations

Skills

MS Office

Communication skills

Cold calling

Profiling candidates

Independent work

Multitasking

Education

BS / BA in Business or HR

Tools

MS Office Suite

Job description

Optum, a UnitedHealth Group Company, seeks a Senior Recruitment Manager to lead the Recruitment Service Delivery teams across Cebu and Davao, ensuring compliant, efficient onboarding and offer management. You will drive governance, process improvements, and team development to meet enterprise workforce needs while partnering with Recruitment Delivery and Operations teams.

The role emphasizes leadership, accountability, and a culture of continuous improvement in a global health care organization.