Senior Recruitment Manager - Cebu

UnitedHealth Group; Cebu City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

UnitedHealth Group's Optum in the Philippines invites a Senior Recruitment Manager to lead the Recruitment Service Delivery teams across Cebu and Davao. You will drive onboarding excellence, governance, and team development to meet workforce needs, ensuring compliant and efficient service delivery across locations.

The role requires 5+ years operating support and 3+ years people management, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• 5+ years of operational support experience.
• 3+ years of people management experience.
• Proficient in Microsoft Office Suite.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Lead and manage the Recruitment Service Delivery team to ensure onboarding support across the organization.
• Partner closely with Recruitment Delivery and Operations teams to drive alignment, optimize processes, and ensure seamless service execution.
• Champion and implement preventive controls and risk mitigation measures within the Offer Management process.
• Oversee the end-to-end Offer Management lifecycle across all Optum locations, ensuring consistency, accuracy, and compliance.
• Provide leadership and guidance to ensure adherence to governance and compliance standards related to employment contracts, pre-employment requirements, pre-employment medical exams, background verification, and records management.
• Drive operational excellence by establishing and monitoring service delivery standards, controls, and process improvements.
• Lead, coach, and develop a high-performing Recruitment Service Delivery team, fostering a culture of accountability, collaboration, and continuous improvement.
• Identify and implement learning, development, and career growth opportunities to strengthen team capabilities and succession readiness.
• Partner with stakeholders to address onboarding and recruitment service delivery challenges while enhancing the candidate and hiring manager experience.
• Ensure compliance with organizational policies, regulatory requirements, and audit standards throughout the recruitment and onboarding process.

Skills

Operational leadership

People management

Communication skills

Microsoft Office

Education

BS / BA in Business, HR, or related field

Tools

Microsoft Office Suite

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Recruitment Manager, you will lead the Recruitment Service Delivery teams across Cebu and Davao. This role is responsible for ensuring seamless, compliant, and efficient recruitment service delivery by driving onboarding excellence, operational alignment, governance, and team development to meet enterprise workforce needs.

Primary Responsibilities

• Lead and manage the Recruitment Service Delivery team to ensure timely and effective onboarding support across the organization
• Partner closely with Recruitment Delivery and Operations teams to drive alignment, optimize processes, and ensure seamless service execution
• Champion and implement preventive controls and risk mitigation measures within the Offer Management process
• Oversee the end-to-end Offer Management lifecycle across all Optum locations, ensuring consistency, accuracy, and compliance
• Provide leadership and guidance to ensure adherence to governance and compliance standards related to employment contracts, pre-employment requirements, pre-employment medical exams, background verification, and records management
• Drive operational excellence by establishing and monitoring service delivery standards, controls, and process improvements
• Lead, coach, and develop a high-performing Recruitment Service Delivery team, fostering a culture of accountability, collaboration, and continuous improvement
• Identify and implement learning, development, and career growth opportunities to strengthen team capabilities and succession readiness
• Partner with stakeholders to address onboarding and recruitment service delivery challenges while enhancing the candidate and hiring manager experience
• Ensure compliance with organizational policies, regulatory requirements, and audit standards throughout the recruitment and onboarding process
• Leadership Expectations
  • Provide strategic direction and operational leadership to the Recruitment Service Delivery function
  • Foster employee engagement, performance excellence, and a customer-centric service culture
  • Drive continuous improvement initiatives that enhance efficiency, scalability, and compliance across recruitment service delivery operations
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• BS / BA degree in Business, Human Resources, or related field
• 5+ years of operational support
• 3+ years people management experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficient written, verbal, and interpersonal communication skills
• Expert level proficiency with making cold calls and profiling skill sets and motivations of prospective candidates
• Ability to work independently and manage multiple tasks

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.