Senior Recruitment Service Delivery Lead

Optum; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

UnitedHealth Group in Cebu is seeking a Senior Recruitment Manager to lead Recruitment Service Delivery across Cebu and Davao, ensuring compliant and efficient onboarding and offer management. You will drive governance, process improvements, and a culture of accountability.

The role requires 5+ years in operations, 3+ years people management, and strong collaboration with cross-functional teams to meet workforce needs. This role is based in Cebu and focuses on scalable recruitment operations.

Qualifications

• BS / BA degree in Business, Human Resources, or related field.
• 5+ years of operational support experience.
• 3+ years people management experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficient written, verbal, and interpersonal communication skills.
• Expert level proficiency with making cold calls and profiling candidates.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Lead and manage the Recruitment Service Delivery team to ensure onboarding support across the organization.
• Partner with Recruitment Delivery and Operations teams to optimize processes and service execution.
• Champion and implement preventive controls in the Offer Management process.
• Oversee end-to-end Offer Management across locations for consistency and compliance.
• Provide leadership to ensure governance and compliance in contracts, pre-employment checks, and records management.
• Drive service delivery standards, controls, and process improvements.
• Lead, coach, and develop a high-performing Recruitment Service Delivery team.

Skills

MS Office

Communication

Cold calling

Multitasking

People management

Education

Bachelor's degree in Business, HR, or related field

Tools

Microsoft Office Suite

Job description

UnitedHealth Group in Cebu is seeking a Senior Recruitment Manager to lead Recruitment Service Delivery across Cebu and Davao, ensuring compliant and efficient onboarding and offer management. You will drive governance, process improvements, and a culture of accountability.

The role requires 5+ years in operations, 3+ years people management, and strong collaboration with cross-functional teams to meet workforce needs. This role is based in Cebu and focuses on scalable recruitment operations.