Global PropTech Support Specialist (Hybrid, Day Shift)

Emapta; Metro Manila; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift schedule

Fixed weekends off

Hybrid work arrangement

Prime office location in Makati (Easy?

Job summary

Emapta Philippines is seeking a System Support Specialist to ensure real estate professionals receive responsive troubleshooting, platform guidance, and integration support. You will work with international stakeholders, deliver end-user support via email/phone, and help optimize the Agentbox system within a hybrid Makati environment.

The role requires 3+ years supporting CRM systems for Australian/US/UK clients, strong cloud knowledge, and excellent communication.

Qualifications

• At least 3 years of technical experience supporting Australian, U.S., or U.K. clients with CRM systems or similar software in a service-based, client-facing environment.
• Strong understanding of cloud-based software, website technologies, and CRM developments or familiarity with the Australian real estate industry.
• Willingness to learn new skills and expand technical and industry expertise.
• Excellent communication, influencing, and negotiation skills.

Responsibilities

• Collaborate with Tier 1 and Tier 2 Support Specialists within the Operations Division, reporting directly to the Tier 1 Team Leader and Head of Support.
• Provide exceptional customer service by guiding clients through the use and functionality of the Agentbox system.
• Deliver end-user support through an automated ticketing system via email and phone.
• Triage, diagnose, test, and resolve technical system issues.
• Escalate issues that cannot be resolved at Tier 1 to the Back-end Development teams.
• Assist clients with platform usage, onboarding procedures, user education, training inquiries, and system functionality.
• Configure third-party integrations, initiate portal feeds, and manage system settings.
• Evaluate data imports and exports for accuracy and compatibility.
• Communicate complex technical information clearly to non-technical users.
• Follow established protocols for ticket triage, prioritization, escalation, and completion.
• Manage support tickets efficiently to deliver timely, high-quality resolutions.
• Record complete and accurate ticket details for historical tracking and escalation.
• Use supporting software to improve service delivery and operational efficiency.
• Create and update Tier 1 Confluence pages for essential tasks and processes.
• Identify and eliminate points of failure to strengthen system stability and user experience.
• Uphold high service standards and maintain a proactive, solutions-oriented approach.
• Promote creativity, innovative thinking, and continuous problem-solving.

Skills

CRM support

Cloud-based software

Documentation

Communication skills

Technical aptitude

Problem-solving

Multi-tasking

Self-motivation

Tools

Agentbox

Job description

Emapta Philippines is seeking a System Support Specialist to ensure real estate professionals receive responsive troubleshooting, platform guidance, and integration support. You will work with international stakeholders, deliver end-user support via email/phone, and help optimize the Agentbox system within a hybrid Makati environment.

The role requires 3+ years supporting CRM systems for Australian/US/UK clients, strong cloud knowledge, and excellent communication.