Customer Support Consultant | Hybrid | Ortigas | Day Shift | Day 1 HMO

Emapta; Metro Manila; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Day 1 HMO

Hybrid work

Office in Ortigas

Salary advance program

Upskilling via Emapta Academy

Gym access

Job summary

Emapta is hiring a Customer Support Consultant to deliver responsive, customer-focused service across Australia's digital property space. The role is based in a hybrid setup at SM Mega Tower, Ortigas, with day-shift hours and a strong emphasis on problem solving and customer advocacy.

The ideal candidate has 1–3 years in fast-paced customer-facing roles, excellent communication, and a commitment to continuous improvement while collaborating with global teams.

Qualifications

• 1 to 3 years in a fast-paced, customer-facing environment.
• Exceptional communication skills.
• Strong customer-centric mindset with resilience.
• Ownership and accountability for the customer experience with a continuous improvement mindset.
• High level of problem-resolution skills with analytical and decision-making abilities.
• Strong digital aptitude and eagerness to learn new technologies and systems.
• Team-oriented in a high-performing environment.
• Minimum 12-month commitment to the role.

Responsibilities

• Handle customer inquiries via phone, email, and web chat with empathy and professionalism.
• Resolve issues promptly to ensure customer satisfaction and loyalty.
• Balance multiple priorities in a fast-paced contact center.
• Collaborate with a high-performing team to drive performance and growth.
• Strengthen retention through exceptional customer interactions and advocacy.
• Communicate across the organization to influence best outcomes for customers.
• Identify opportunities to improve the employee and customer experience.
• Collaborate across teams to remove roadblocks and address customer needs.
• Provide actionable feedback to improve digital products and services.
• Utilize Zendesk and Slack to support efficient service delivery.

Skills

Customer support

Communication

Problem solving

Customer-centric

Ownership

Teamwork

Adaptability

Job description

Power Customer Experience Across Australia's Digital Property Industry

Behind every property search is a customer who expects answers that move as quickly as they do. Join as a Customer Support Consultant and deliver responsive support across Australia's digital property industry. Solve problems, strengthen customer advocacy, and sharpen your digital service expertise while building a global career with Emapta.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Day Shift, Consecutive Days Off
• Work Setup: Hybrid - SM Mega Tower, Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 3 years of experience in a fast-paced, customer-facing environment
• Exceptional communication skills, with the ability to deliver service that strengthens customer loyalty and advocacy
• Strong customer-centric mindset, with resilience when managing challenging situations
• Strong ownership and accountability for the customer experience, with a continuous improvement mindset
• High level of problem-resolution skills, supported by strong analytical and decision-making capabilities
• Strong digital aptitude, with enthusiasm for learning new technologies, systems, and processes
• Strong teamwork and collaboration skills, with the ability to support colleagues in a high-performing environment
• Minimum 12-month commitment to the role

Core Competencies

• Communication: Ability to strengthen customer loyalty and advocacy through clear communication, positive language, active listening, and empathy
• Problem Resolution: Ability to resolve customer concerns through strong analysis, decision-making, persuasion, and adaptability
• Customer Centricity: Ability to demonstrate resilience, take accountability for the customer experience, and maintain a continuous improvement mindset
• Job Knowledge and Application: Ability to acquire and apply knowledge of products, processes, systems, and relevant legal and regulatory requirements

Your Daily Tasks

• Apply a genuine passion for customer service and strong problem-solving skills to every customer interaction.
• Resolve customer enquiries through phone, email, and web chat with empathy, professionalism, and timeliness.
• Balance customer demand and multiple priorities within a fast-paced customer contact environment.
• Collaborate with a high-performing team to drive performance excellence, professional development, and continuous growth.
• Strengthen customer loyalty, advocacy, and retention through exceptional customer interactions.
• Communicate with colleagues across all organizational levels and influence decisions to achieve the best customer outcomes.
• Identify opportunities to improve the employee experience, customer experience, and operational excellence.
• Collaborate across teams to remove roadblocks and address customer needs effectively.
• Provide thoughtful and actionable feedback to improve digital products and services.
• Use digital platforms and collaboration tools, including Zendesk and Slack, to support efficient customer service and communication.

About the Client

Our client is a leading digital property business connecting millions of Australians with property opportunities through one of the country's most recognized real estate platforms. They combine property listings, market data, digital tools, insights, and technology to simplify property journeys. Their innovative ecosystem supports buyers, renters, sellers, and property professionals while continually improving how people search, understand, and navigate the Australian property market.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.