Global Process Excellence Analyst

Comrise; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Comrise is seeking a Process Documentation and Improvement specialist to document current-state processes, map workflows, and develop SOPs. You will collaborate with global and regional teams to standardize practices and enable scalable operations.

The role focuses on capturing stakeholder requirements, maintaining process repositories, and contributing to transformation initiatives that improve efficiency and service delivery.

Qualifications

• Experience documenting business processes and value streams.
• Ability to interview stakeholders, extract requirements, and translate into actionable documents.
• Familiarity with SOPs, playbooks, and standard operating procedures development.

Responsibilities

• Document current-state processes via interviews, workshops, and discovery sessions.
• Create and maintain process maps, SOPs, playbooks, and work instructions.
• Identify gaps, risks, dependencies, and opportunities for standardization.
• Support design of future-state processes aligned with goals and operations.
• Maintain repositories and ensure documentation stays up to date.

Skills

Process mapping

Stakeholder interviews

SOP development

Continuous improvement

Tools

Process mapping software

Data analysis tools

Job description

Comrise is seeking a Process Documentation and Improvement specialist to document current-state processes, map workflows, and develop SOPs. You will collaborate with global and regional teams to standardize practices and enable scalable operations.

The role focuses on capturing stakeholder requirements, maintaining process repositories, and contributing to transformation initiatives that improve efficiency and service delivery.