Global Payroll & Rewards Senior Specialist

ING Hubs Türkiye; Manila; On-site; PHP 650,000 - 900,000; Full time

Job summary

ING is seeking a CPS Performance and Rewards Senior Specialist to manage end-to-end compensation, benefits, and performance management operations, including payroll activities. You will coordinate enrollments, payroll transactions, terminations, reconciliations, and audits across the employee lifecycle, partnering with HR, Finance, and vendors to ensure accuracy and governance.

You will drive process improvements, support onboarding, maintain documentation, and coach teammates on BAU operations.

Qualifications

• At least 3 to 5 years of payroll and benefits operations experience, including end-to-end payroll processing and year-end activities.
• Experience supporting multi-country payroll operations, preferably across APAC, Europe, or other international regions.
• Background in Shared Services, Global Business Services (GBS), BPO, SSO, or outsourced payroll environments is highly preferred.
• Advanced Excel and payroll data analysis skills, with demonstrated ability to perform reconciliations, variance analysis, data validation, and payroll reporting.
• Solid understanding of payroll governance, internal controls, audit requirements, data privacy and the handling of confidential employee information.
• Bachelor's degree in Human Resources, Psychology, Business Management, or a related field preferred.
• Self-directed and results-oriented, with the ability to work effectively with minimal supervision.

Responsibilities

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle, ensuring timely and accurate delivery of enrollments, payroll transactions, terminations, reconciliations, reporting requirements, and audit-related activities.
• Ensure process accuracy, compliance, governance standards, controls, and service level agreements.
• Partner with HR, Finance, Local People Services, payroll vendors, benefits providers, and other stakeholders to ensure timely delivery, issue resolution, and service excellence.
• Lead the resolution of complex payroll issues, discrepancies, escalations, and operational risks through effective root cause analysis and corrective actions.
• Drive process standardization, efficiency improvements, automation opportunities, and service enhancements to improve employee and stakeholder experience.
• Maintain process documentation and knowledge repositories, support onboarding and knowledge transfer activities, and coach team members on BAU operations and best practices.
• Monitor KPIs, SLAs, and operational performance, facilitate stakeholder discussions, provide strategic recommendations, manage workload distribution, and proactively elevate risks and dependencies.

Skills

Payroll operations

Benefits administration

End-to-end payroll

Excel data analysis

Stakeholder collaboration

Multi-country payroll

Education

Bachelor's degree

Tools

Payroll software

Job description

ING is seeking a CPS Performance and Rewards Senior Specialist to manage end-to-end compensation, benefits, and performance management operations, including payroll activities. You will coordinate enrollments, payroll transactions, terminations, reconciliations, and audits across the employee lifecycle, partnering with HR, Finance, and vendors to ensure accuracy and governance.

You will drive process improvements, support onboarding, maintain documentation, and coach teammates on BAU operations.