CPS Learning Admin Junior Specialist

ING Hubs Philippines; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

ING Hubs Philippines in Manila is seeking a Learning Services professional to support learning administration and coordination within our office. You will respond to learning requests, schedule trainings, and manage logistics to ensure smooth end-to-end processes.

The role emphasizes customer service, confidentiality, and collaboration with academies and stakeholders to resolve employee concerns. Fluency in English, strong organization, and the ability to work independently in a fast-paced

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in learning administration, training coordination, HR operations, or customer support.
• Excellent English communication, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ServiceNow and/or Workday is a plus.

Responsibilities

• Respond promptly and accurately to learning-related requests and inquiries.
• Coordinate training administration activities and support end-to-end learning processes.
• Manage learning communications, scheduling activities, and training logistics.
• Identify exceptions, provide recommendations, and escalate concerns when needed.
• Partner with learning academies and stakeholders to resolve employee concerns.
• Deliver excellent customer service while meeting service level agreements and quality standards.
• Contribute to process improvement initiatives that enhance employee experience and team effectiveness.
• Handle confidential information with professionalism and discretion.

Skills

Customer service mindset

Written & spoken English

Organizational skills

Multitasking

Analytical & problem-solving

Independent yet collaborative

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Workday

Job description

Your Role

Here’s what you will be doing:

• Respond promptly and accurately to learning-related requests and inquiries.
• Coordinate training administration activities and support end-to-end learning processes.
• Manage learning communications, scheduling activities, and training logistics.
• Identify exceptions, provide recommendations, and **escalate concerns** when needed.
• Partner with learning academies and stakeholders to resolve employee concerns.
• Deliver excellent customer service while meeting service level agreements and quality standards.
• Contribute to process improvement initiatives that enhance employee experience and team effectiveness.
• Handle confidential information with professionalism and discretion.

About You

The company is looking for:

• Bachelor's degree or equivalent experience.
• Experience in learning administration, training coordination, HR operations, shared services, or customer support.
• Strong customer service mindset with a passion for delivering excellent experiences.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical and problem-solving capabilities.
• Ability to work independently while collaborating effectively with a team.
• Experience with ServiceNow and/or Workday is an advantage.

Compensation & Benefits

At ING, you'll work in an international environment that encourages collaboration, innovation, and continuous learning. You will be part of a diverse team that values different perspectives and supports professional growth.