CPS Performance and Rewards Senior Specialist

ING Hubs Türkiye; Manila; On-site; PHP 650,000 - 900,000; Full time

Job summary

ING is seeking a CPS Performance and Rewards Senior Specialist to manage end-to-end compensation, benefits, and performance management operations, including payroll activities. You will coordinate enrollments, payroll transactions, terminations, reconciliations, and audits across the employee lifecycle, partnering with HR, Finance, and vendors to ensure accuracy and governance.

You will drive process improvements, support onboarding, maintain documentation, and coach teammates on BAU operations.

Qualifications

• At least 3 to 5 years of payroll and benefits operations experience, including end-to-end payroll processing and year-end activities.
• Experience supporting multi-country payroll operations, preferably across APAC, Europe, or other international regions.
• Background in Shared Services, Global Business Services (GBS), BPO, SSO, or outsourced payroll environments is highly preferred.
• Advanced Excel and payroll data analysis skills, with demonstrated ability to perform reconciliations, variance analysis, data validation, and payroll reporting.
• Solid understanding of payroll governance, internal controls, audit requirements, data privacy and the handling of confidential employee information.
• Bachelor's degree in Human Resources, Psychology, Business Management, or a related field preferred.
• Self-directed and results-oriented, with the ability to work effectively with minimal supervision.

Responsibilities

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle, ensuring timely and accurate delivery of enrollments, payroll transactions, terminations, reconciliations, reporting requirements, and audit-related activities.
• Ensure process accuracy, compliance, governance standards, controls, and service level agreements.
• Partner with HR, Finance, Local People Services, payroll vendors, benefits providers, and other stakeholders to ensure timely delivery, issue resolution, and service excellence.
• Lead the resolution of complex payroll issues, discrepancies, escalations, and operational risks through effective root cause analysis and corrective actions.
• Drive process standardization, efficiency improvements, automation opportunities, and service enhancements to improve employee and stakeholder experience.
• Maintain process documentation and knowledge repositories, support onboarding and knowledge transfer activities, and coach team members on BAU operations and best practices.
• Monitor KPIs, SLAs, and operational performance, facilitate stakeholder discussions, provide strategic recommendations, manage workload distribution, and proactively elevate risks and dependencies.

Skills

Payroll operations

Benefits administration

End-to-end payroll

Excel data analysis

Stakeholder collaboration

Multi-country payroll

Education

Bachelor's degree

Tools

Payroll software

Job description

CPS Performance and Rewards Senior Specialist

Help Shape a Seamless Employee Experience Compensation, Benefits, and Performance Management go beyond programs and processes. It's about recognizing contributions, supporting employee wellbeing, and enabling people to perform at their best throughout their career journey.

Role Summary

As a Performance and Rewards Senior Specialist, you will serve as a subject matter expert responsible for managing end-to-end compensation, benefits, and performance management operations and supporting payroll activities.

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle, ensuring timely and accurate delivery of enrollments, payroll transactions, terminations, reconciliations, reporting requirements, and audit-related activities.
• Ensure process accuracy, compliance, and adherence to policies, controls, requirements, governance standards, and service level agreements.
• Partner with HR, Finance, Local People Services, payroll vendors, benefits providers, and other stakeholders to ensure timely delivery, issue resolution, and service excellence.
• Lead the resolution of complex payroll issues, discrepancies, escalations, and operational risks through effective root cause analysis and corrective actions.
• Drive process standardization, efficiency improvements, automation opportunities, and service enhancements to improve employee and stakeholder experience.
• Maintain process documentation and knowledge repositories, support onboarding and knowledge transfer activities, and coach team members on BAU operations and best practices.
• Monitor KPIs, SLAs, and operational performance, facilitate stakeholder discussions, provide strategic recommendations, manage workload distribution, and proactively elevate risks and dependencies.

About the Team

You will join a collaborative team committed to delivering accurate, efficient, and employee-centric People Services solutions.

What We Are Looking For

• At least 3 to 5 years of payroll and benefits operations experience, with strong exposure to end-to- end payroll processing, compensation and benefits administration, payroll validation, reconciliations, statutory compliance, employee inquiries, and year-end activities.
• Experience supporting multi-country payroll operations, preferably across APAC, Europe, or other international regions.
• Background in Shared Services, Global Business Services (GBS), BPO, SSO, or outsourced payroll environments is highly preferred.
• Advanced Excel and payroll data analysis skills, with demonstrated ability to perform reconciliations, variance analysis, data validation, and payroll reporting.
• Solid understanding of payroll governance, internal controls, audit requirements, data privacy and the handling of confidential employee information.
• Bachelor's degree in Human Resources, Psychology, Business Management, or a related field preferred.
• Self-directed and results-oriented, with the ability to work effectively with minimal supervision.

What We Offer

Opportunities to work in a global and collaborative environment, continuous learning, and exposure to transformation initiatives.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here - we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application.