Global Payments Implementation Analyst

Visa; Pasay; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Visa is seeking a Projects/Account specialist in the Philippines to manage implementations for client institutions and processors. You will coordinate internal teams, oversee change requests, and ensure delivery aligned with client requirements in a dynamic payments environment.

Ideal candidates have 2+ years of relevant experience with a Bachelor's or higher degree, and strong skills in stakeholder management, requirements gathering, and AI-assisted tooling.

Qualifications

• 2+ years of relevant experience with a Bachelor's or advanced degree.
• Knowledge of banking, financial services, payments, fintech, or technical support operations.
• Project management skills with the ability to manage timelines, status reporting, risks, and issue resolution.
• Strong stakeholder management and collaboration skills.
• A structured approach to troubleshooting, resolving, and documenting technical or operational issues.
• Consultative communication skills with the ability to gather requirements, identify solutions, and guide clients through implementation activities.
• Digital mindset with proficiency in leveraging emerging technologies, including Generative AI tools such as Microsoft Copilot and ChatGPT, to support day-to-day work.

Responsibilities

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management monthly.
• Update and enhance internal support documents to assist internal and external stakeholders.
• Support biannual business enhancements and all Visa mandates.

Skills

Project management

Stakeholder mgmt

Client liaison

Requirements gathering

Digital tooling

Education

Bachelor's degree

Tools

Microsoft Copilot

ChatGPT

Job description

Visa is seeking a Projects/Account specialist in the Philippines to manage implementations for client institutions and processors. You will coordinate internal teams, oversee change requests, and ensure delivery aligned with client requirements in a dynamic payments environment.

Ideal candidates have 2+ years of relevant experience with a Bachelor's or higher degree, and strong skills in stakeholder management, requirements gathering, and AI-assisted tooling.