Global OTC Process Leader: Standardization & Change

Abbott; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Abbott is seeking a Global Business Process Specialist, Order-to-Cash (OTC) to shape and govern global OTC processes and enable systems. This role collaborates with Business, GBS, IT, Finance, Customer Service, and regional teams to drive consistency, scalability, and performance across the end-to-end OTC value stream.

The GBPS will support project objectives, sustainment milestones, and the adoption of the OTC Global Template.

Qualifications

• Bachelor’s degree required.
• Experience in Customer Service, Finance, Credit & Collections, AR, or Cash Applications preferred.
• Background in process ownership, business transformation, or global projects.

Responsibilities

• Develop understanding of project scope, timelines, dependencies, and deliverables.
• Support delivery of project objectives and milestones with deadlines.
• Collaborate with Business, GBS, IT, Finance, Tax, Compliance, and regional teams.
• Promote consistent adoption of the OTC Global Template across initiatives.
• Work with cross-functional stakeholders and maintain clear communications.
• Identify process gaps, inefficiencies, and risks; support resolution actions.
• Contribute to capability strengthening of the OTC GPO Team.
• Act as change leader for adoption, readiness, and capability building.
• Support global time zones and travel as required.

Skills

Process Ownership & Governance

Strategic Problem Solving

Stakeholder Influence

Autonomy & Prioritization

Adaptability

Education

Bachelor’s Degree

Tools

ERP systems (SAP ECC/S4HANA)

Job description

Abbott is seeking a Global Business Process Specialist, Order-to-Cash (OTC) to shape and govern global OTC processes and enable systems. This role collaborates with Business, GBS, IT, Finance, Customer Service, and regional teams to drive consistency, scalability, and performance across the end-to-end OTC value stream.

The GBPS will support project objectives, sustainment milestones, and the adoption of the OTC Global Template.