Global Business Process Specialist

ACCA Careers; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

ACCA Careers seeks a Global Business Process Specialist, Order-to-Cash, to govern and continually improve global OTC processes and systems. You will work with Business, GBS, IT, Finance, and regional teams to drive consistency and scalability across the end-to-end OTC value stream.

The role handles sensitive data and acts as a change leader, supporting adoption, readiness, and capability building across teams, with travel across time zones as required.

Qualifications

• Experience in Customer Service, Finance, Credit & Collections, AR, or Cash Applications in a global context.
• Background in process ownership, business transformation, or global projects.
• Experience with ERP systems, preferably SAP ECC/S4HANA, and related integrations.

Responsibilities

• Understand project scope, timelines, dependencies, and deliverables.
• Support delivery of project objectives and milestones.
• Collaborate with Business, GBS, IT, Finance, Tax, Compliance, and regional teams.
• Promote adoption of the OTC Global Template.
• Communicate clearly with cross-functional and regional stakeholders.
• Identify gaps, inefficiencies, and risks; support resolutions.
• Contribute to capability building and team success.
• Support time zones and travel as required.

Skills

Customer Service

Finance

Credit & Collections

Accounts Receivable

Cash Applications

Global/Multinational Experience

Education

Bachelor's Degree

Tools

SAP ECC/S4HANA

Job description

Job Summary

The Global Business Process Specialist, Order-to-Cash (OTC) is a key member of the Global Process Organization, with accountability for shaping, governing, and continuously improving global OTC processes and enabling systems. Operating with a degree of autonomy, this role partners closely with stakeholders across Business, GBS, IT, Finance, Customer Service, and regional operations to drive consistency, scalability, and performance across the end-to-end OTC value stream.

Sensitive/ Confidential Data Handled

This role handles sensitive and confidential information as part of global process design and governance activities, including but not limited to financial information, business process documentation, system and operational data, and compliance-related materials.

Key Areas Of Accountability

• Develop a thorough understanding of project scope, timelines, dependencies, and expected deliverables
• Support the delivery of project objectives and associated project and sustainment milestones in line with agreed deadlines.
• Partner proactively with Business, GBS, IT, Finance, Tax, Compliance, and regional teams to co-design solutions that are scalable, compliant, and customer-centric.
• Support the consistent adoption and application of the OTC Global Template across initiatives.
• Collaborate effectively with cross-functional and regional stakeholders, maintaining clear and timely communication.
• Proactively identify process gaps, inefficiencies, and risks to management, and support resolution actions as required.
• Contribute functional and process expertise to strengthen the overall capability, maturity, and success of the OTC GPO Team.
• Act as a change leader by supporting adoption, readiness, and capability building across impacted teams.
• Effectively support global time zones and travel as required.
• Ability to support various time zones and travel as required.

Knowledge & Experience

• Experience in Customer Service, Finance, Credit & Collections, AR, or Cash Applications within a global or multi-country environment.
• Background in process ownership, business transformation, or global projects.
• Experience working with ERP systems (e.g., SAP ECC / S4HANA) and upstream/downstream integrations preferred.

Competencies Required

• Process Ownership & Governance - Drives standardization, optimization, and continuous improvement.
• Strategic Problem Solving - Identifies root causes and implements sustainable solutions.
• Stakeholder Influence - Builds alignment across diverse, global stakeholder groups.
• Autonomy & Prioritization - Manages competing demands with minimal oversight.
• Adaptability - Navigates ambiguity, change, and evolving priorities with confidence.

Minimum Qualification

• Bachelor's Degree