Global Business Process Specialist

Thornton Tomasetti; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Abbott is seeking a Global Business Process Specialist, Order-to-Cash (OTC) to shape and govern global OTC processes and enable systems. You will partner with Business, GBS, IT, Finance, Customer Service, and regional operations to drive consistency, scalability, and performance across the end-to-end OTC value stream.

The role requires coordinating with multiple time zones, supporting change management, and ensuring alignment to the global template while balancing regulatory requirements and

Qualifications

• Experience in Customer Service, Finance, Credit & Collections, AR, or Cash Applications within a global or multi-country environment.
• Background in process ownership, business transformation, or global projects.
• Experience working with ERP systems (e.g., SAP ECC / S4HANA) and upstream/downstream integrations preferred.

Responsibilities

• Develop a thorough understanding of project scope, timelines, dependencies, and expected deliverables.
• Support the delivery of project objectives and milestones in line with deadlines.
• Partner with Business, GBS, IT, Finance, Tax, Compliance, and regional teams to co-design scalable, compliant solutions.

Skills

Process ownership

Strategic problem solving

Stakeholder influence

Autonomy & prioritization

Adaptability

Education

Bachelor’s Degree

Tools

SAP ECC/S4HANA

Job description

JOB DESCRIPTION: Job Summary: The Global Business Process Specialist, Order-to-Cash (OTC) is a key member of the Global Process Organization, with accountability for shaping, governing, and continuously improving global OTC processes and enabling systems. Operating with a degree of autonomy, this role partners closely with stakeholders across Business, GBS, IT, Finance, Customer Service, and regional operations to drive consistency, scalability, and performance across the end‑to‑end OTC value stream.

Direct Reports: 0

Sensitive/ confidential data handled: This role handles sensitive and confidential information as part of global process design and governance activities, including but not limited to financial information, business process documentation, system and operational data, and compliance‑related materials.

Key Areas of Accountability

• Develop a thorough understanding of project scope, timelines, dependencies, and expected deliverables
• Support the delivery of project objectives and associated project and sustainment milestones in line with agreed deadlines.
• Partner proactively with Business, GBS, IT, Finance, Tax, Compliance, and regional teams to co‑design solutions that are scalable, compliant, and customer‑centric.
• Support the consistent adoption and application of the OTC Global Template across initiatives.
• Collaborate effectively with cross-functional and regional stakeholders, maintaining clear and timely communication.
• Proactively identify process gaps, inefficiencies, and risks to management, and support resolution actions as required.
• Contribute functional and process expertise to strengthen the overall capability, maturity, and success of the OTC GPO Team.
• Act as a change leader by supporting adoption, readiness, and capability building across impacted teams.
• Effectively support global time zones and travel as required.
• Ability to support various time zones and travel as required.
• The GBPS is empowered to influence design decisions, challenge non‑standard solutions, and ensure alignment to the global template while balancing business needs, regulatory requirements, and operational practicality across regions.

Knowledge & Experience

Experience in Customer Service, Finance, Credit & Collections, AR, or Cash Applications within a global or multi‑country environment. Background in process ownership, business transformation, or global projects. Experience working with ERP systems (e.g., SAP ECC / S4HANA) and upstream/downstream integrations preferred.

Competencies required

• Process Ownership & Governance – Drives standardization, optimization, and continuous improvement.
• Strategic Problem Solving – Identifies root causes and implements sustainable solutions.
• Stakeholder Influence – Builds alignment across diverse, global stakeholder groups.
• Autonomy & Prioritization – Manages competing demands with minimal oversight.
• Adaptability – Navigates ambiguity, change, and evolving priorities with confidence.

Minimum Qualification

Bachelor’s Degree

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Accounts Payable & Receivables, Credit & Collection, & Payroll

DIVISION

RMDx Rapid and Molecular Diagnostics

LOCATION

Philippines > Taguig City: Five/Neo Building

WORK SHIFT

Standard

TRAVEL

Not specified

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

About Abbott

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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