Global Order-to-Cash Support Specialist

3M; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

3M Global Business Services in Manila, Philippines, is seeking a Customer Service Representative to support global B2B customers through the Order-to-Cash journey. You will handle inquiries, order support, delivery coordination, and issue resolution, partnering with global teams to keep business moving.

Ideal candidates have a customer-service mindset, strong English communication, and experience with ERP/CRM systems.

Qualifications

• Bachelor's degree or HS diploma with 2+ years in customer service or sales.
• Experience using ERP/CRM systems is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Serve as primary liaison for global B2B customers throughout the order process.
• Handle inquiries, order support, delivery coordination, and issue resolution.
• Collaborate with cross-functional teams to improve processes and customer experience.

Skills

ERP systems

CRM systems

Customer service

Communication

Problem solving

Attention to detail

Cross-cultural communication

English proficiency

Education

Bachelor's degree or HS diploma with 2+ years cs

Job description

3M Global Business Services in Manila, Philippines, is seeking a Customer Service Representative to support global B2B customers through the Order-to-Cash journey. You will handle inquiries, order support, delivery coordination, and issue resolution, partnering with global teams to keep business moving.

Ideal candidates have a customer-service mindset, strong English communication, and experience with ERP/CRM systems.