Global Operations Associate, First-Line Support

ING; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

ING in Manila is seeking an Operations Associate First Line Support to join the Tribe Procurement & Cost Management within COO Finance. You will be the first point of contact for support requests and help resolve issues to keep operations running smoothly in an international setting.

You will collaborate with colleagues across ING locations, contribute to process improvements, and help maintain documentation while delivering excellent stakeholder support in a fast-paced, agile environment.

Qualifications

• Completed education with relevant knowledge and skills.
• Experience in customer service, operations support, or helpdesk is advantageous.
• Strong communication skills and ability to work with international stakeholders.
• Customer-focused mindset with a passion for helping others.
• Strong analytical and problem-solving abilities.
• Ability to work independently and stay organized with multiple priorities.
• Basic knowledge of IT systems, applications, and software tools.
• Collaborative attitude and willingness to learn in a fast-changing environment.

Responsibilities

• Receive and manage incoming support requests via phone, email, and chat.
• Investigate and resolve first-line operational and technical issues.
• Escalate complex cases to appropriate teams when needed.
• Maintain documentation and reporting of support activities.
• Build relationships with internal stakeholders across countries.
• Identify opportunities to improve support processes and customer experience.
• Contribute to a high-performing, collaborative agile team.

Skills

Strong communication

Analytical thinking

Problem-solving

Independence

Collaboration

Education

Completed education

Tools

IT knowledge

Job description

ING in Manila is seeking an Operations Associate First Line Support to join the Tribe Procurement & Cost Management within COO Finance. You will be the first point of contact for support requests and help resolve issues to keep operations running smoothly in an international setting.

You will collaborate with colleagues across ING locations, contribute to process improvements, and help maintain documentation while delivering excellent stakeholder support in a fast-paced, agile environment.