Global First Line Support & Cost Management Specialist

ING Hubs Philippines; Metro Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

ING in the Philippines is seeking an Operations Associate First Line Support to join the Procurement & Cost Management tribe. You will be the first contact for support requests, resolve issues, and contribute to service improvements in an international, agile setting.

In this role you will collaborate with colleagues across multiple locations, maintain documentation, and help drive operational excellence within the Management Accounting domain and cost management processes.

Qualifications

• Completed education with relevant knowledge and skills.
• Experience in customer service, operations support, helpdesk, or similar role is an advantage.
• Strong communication and ability to work with international stakeholders.
• A customer-focused mindset with a passion for helping others.
• Strong analytical and problem-solving abilities.
• Ability to work independently and stay organized when managing multiple priorities.
• Basic knowledge of IT systems, applications, and software tools.
• A collaborative attitude and willingness to learn in a fast-changing environment.

Responsibilities

• Receive and manage incoming support requests through phone, email, and chat channels.
• Investigate and resolve first-line operational and technical issues.
• Escalate complex cases to the appropriate teams when needed.
• Maintain accurate documentation and reporting of support activities.
• Build strong relationships with internal stakeholders across multiple countries.
• Identify opportunities to improve support processes and customer experience.
• Contribute to a high-performing and collaborative agile team.

Job description

ING in the Philippines is seeking an Operations Associate First Line Support to join the Procurement & Cost Management tribe. You will be the first contact for support requests, resolve issues, and contribute to service improvements in an international, agile setting.

In this role you will collaborate with colleagues across multiple locations, maintain documentation, and help drive operational excellence within the Management Accounting domain and cost management processes.