First Line Support Associate Cost Management

ING Hubs Philippines; Metro Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

ING in the Philippines is seeking an Operations Associate First Line Support to join the Procurement & Cost Management tribe. You will be the first contact for support requests, resolve issues, and contribute to service improvements in an international, agile setting.

In this role you will collaborate with colleagues across multiple locations, maintain documentation, and help drive operational excellence within the Management Accounting domain and cost management processes.

Qualifications

• Completed education with relevant knowledge and skills.
• Experience in customer service, operations support, helpdesk, or similar role is an advantage.
• Strong communication and ability to work with international stakeholders.
• A customer-focused mindset with a passion for helping others.
• Strong analytical and problem-solving abilities.
• Ability to work independently and stay organized when managing multiple priorities.
• Basic knowledge of IT systems, applications, and software tools.
• A collaborative attitude and willingness to learn in a fast-changing environment.

Responsibilities

• Receive and manage incoming support requests through phone, email, and chat channels.
• Investigate and resolve first-line operational and technical issues.
• Escalate complex cases to the appropriate teams when needed.
• Maintain accurate documentation and reporting of support activities.
• Build strong relationships with internal stakeholders across multiple countries.
• Identify opportunities to improve support processes and customer experience.
• Contribute to a high-performing and collaborative agile team.

Job description

Job Description:

First Line Support Associate – Cost Management

Help Keep ING Moving Forward

At ING, we believe banking should make life easier, not more complicated. Behind every smooth customer experience is a team of professionals solving problems, improving processes, and supporting colleagues around the world.

We're looking for an Operations Associate First Line Support to join our Tribe Procurement & Cost Management within COO Finance. If you're a proactive problem-solver who enjoys helping others, working with international stakeholders, and finding practical solutions to day-to-day challenges, this could be the opportunity for you.

Role Summary

As an Operations Associate First Line Support, you will join the Management Accounting domain and act as the first point of contact for support requests. You'll help resolve issues efficiently, provide excellent stakeholder support, and contribute to the continuous improvement of our services and processes.

Working in an international environment, you'll collaborate with colleagues across multiple locations and play an important role in ensuring operational excellence across the organization.

About the Team

You will be part of an international, multidisciplinary squad within the Procurement & Cost Management Tribe. Our teams consist of business professionals and technology specialists working together in an agile environment to deliver solutions for stakeholders across ING.

The squad works closely with colleagues based in the Philippines, India, Amsterdam, and other ING locations worldwide. We value collaboration, ownership, customer focus, and a continuous improvement mindset.

What You'll Be Doing

• Receive and manage incoming support requests through phone, email, and chat channels.
• Investigate and resolve first-line operational and technical issues.
• Escalate complex cases to the appropriate teams when needed.
• Maintain accurate documentation and reporting of support activities.
• Build strong relationships with internal stakeholders across multiple countries.
• Identify opportunities to improve support processes and customer experience.
• Contribute to a high-performing and collaborative agile team.

What We're Looking For

• Completed education with relevant knowledge and skills.
• Experience in customer service, operations support, helpdesk support, or a similar role is an advantage.
• Strong communication skills and the ability to work effectively with international stakeholders.
• A customer-focused mindset with a passion for helping others.
• Strong analytical and problem-solving abilities.
• Ability to work independently and remain organized when managing multiple priorities.
• Basic knowledge of IT systems, applications, and software tools.
• A collaborative attitude and willingness to learn in a fast-changing environment.

What We Offer

• A truly international working environment.
• Opportunities to collaborate with global teams across ING.
• Exposure to finance, procurement, and operational processes within a leading international bank.
• A culture that encourages continuous learning, innovation, and personal growth.
• Agile ways of working with empowered and self-steering teams.
• A diverse and inclusive workplace where your ideas and contributions matter.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.

Requirements: