Global Multilingual Customer Support Specialist (Korean/Thai)

Asticom Technology Inc.; Metro Manila; On-site; PHP 335,000 - 580,000; Full time

Job summary

Asticom Technology Inc. is seeking a multilingual Customer Support Specialist fluent in Korean, Thai, and English to join our global team. You will deliver top-notch support across email, chat, and phone, resolving inquiries with care and efficiency.

You will translate and localize communications to ensure a seamless experience, collaborating with international teams to continuously improve service quality. Strong communication, empathy, and tech-savviness are essential for success in this role.

Qualifications

• Fluency in Korean or Thai languages, plus English skills.
• Excellent written and verbal communication skills.
• Empathetic, patient, and problem-solver attitude.
• Comfortable navigating multi-screen setups, CRM software, and chat platforms.

Responsibilities

• Deliver exceptional customer support via Email, Chat, and Phone.
• Resolve customer inquiries, complaints, and requests with care and efficiency.
• Translate and localize communication to ensure a seamless experience.
• Collaborate with international teams to improve service quality.
• Assist with language-specific localization and cross-team coordination.

Skills

Korean language

Thai language

English language

Communication skills

Customer-centric mindset

Tech-savvy

Tools

CRM software

Chat platforms

Job description

Asticom Technology Inc. is seeking a multilingual Customer Support Specialist fluent in Korean, Thai, and English to join our global team. You will deliver top-notch support across email, chat, and phone, resolving inquiries with care and efficiency.

You will translate and localize communications to ensure a seamless experience, collaborating with international teams to continuously improve service quality. Strong communication, empathy, and tech-savviness are essential for success in this role.