Multilingual Customer Support Pro (Thai/Cantonese/Bahasa)

Metacom Careers; Quezon City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Metacom Careers is hiring for a multilingual customer service role in the Philippines. You will handle inquiries, product information, and order management across Cantonese, Thai, Bahasa, Khmer, Vietnamese, and English, aiming for high customer satisfaction.

You will document interactions in the CRM, resolve issues, and escalate complex cases as needed while collaborating with teammates and participating in training sessions.

Qualifications

• Fluent in Thai, Cantonese, Bahasa, Khmer or Vietnamese and proficient in English.
• Educational Qualifications: High School Diploma or equivalent.
• Open to applicants with or without BPO experience.
• Ability to multitask in a fast-paced environment with strong communication.

Responsibilities

• Provide exceptional customer service to clients in multiple languages.
• Assist customers with inquiries, product information, and order management.
• Resolve customer issues and escalate complex cases when needed.
• Document and track customer interactions in the CRM system.
• Collaborate with team and participate in training as required.

Skills

Thai

Cantonese

Bahasa

Khmer

Vietnamese

English

Education

High School Diploma or equivalent

Tools

CRM system

Job description

Metacom Careers is hiring for a multilingual customer service role in the Philippines. You will handle inquiries, product information, and order management across Cantonese, Thai, Bahasa, Khmer, Vietnamese, and English, aiming for high customer satisfaction.

You will document interactions in the CRM, resolve issues, and escalate complex cases as needed while collaborating with teammates and participating in training sessions.