Customer Service Representative

Asticom Technology Inc.; Metro Manila; On-site; PHP 335,000 - 580,000; Full time

Job summary

Asticom Technology Inc. is seeking a multilingual Customer Support Specialist fluent in Korean, Thai, and English to join our global team. You will deliver top-notch support across email, chat, and phone, resolving inquiries with care and efficiency.

You will translate and localize communications to ensure a seamless experience, collaborating with international teams to continuously improve service quality. Strong communication, empathy, and tech-savviness are essential for success in this role.

Qualifications

• Fluency in Korean or Thai languages, plus English skills.
• Excellent written and verbal communication skills.
• Empathetic, patient, and problem-solver attitude.
• Comfortable navigating multi-screen setups, CRM software, and chat platforms.

Responsibilities

• Deliver exceptional customer support via Email, Chat, and Phone.
• Resolve customer inquiries, complaints, and requests with care and efficiency.
• Translate and localize communication to ensure a seamless experience.
• Collaborate with international teams to improve service quality.
• Assist with language-specific localization and cross-team coordination.

Skills

Korean language

Thai language

English language

Communication skills

Customer-centric mindset

Tech-savvy

Tools

CRM software

Chat platforms

Job description

Are you fluent in Korean, Thai, or English?

Do you love helping people and solving problems? Join our dynamic, global team and kickstart an exciting career!

• Deliver exceptional customer support via Email, Chat, and Phone.
• Resolve customer inquiries, complaints, and requests with care and efficiency.
• Translate and localize communication to ensure a seamless experience.
• Collaborate with international teams to improve service quality.
• Language Proficiency: Fluency in Korean or Thai languages, plus English skills.
• Communication: Excellent written and verbal communication skills.
• Customer-Centric Mindset: Empathetic, patient, and problem-solver attitude.
• Tech-Savvy: Comfortable navigating multi-screen setups, CRM software, and chat platforms.