Medical Collections Specialist — Night Shift (Office-Based)

Outsourced Quality Assured Services Pty; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Outsourced Quality Assured Services Pty is seeking a Medical Collections Specialist to manage medical accounts, negotiate payments, and support patients in a fast-paced BPO environment in Manila. The role emphasizes professional, compliant handling of balances and a patient-focused approach.

The ideal candidate will have experience in medical or debt collections, strong negotiation skills, and proficiency with CRM systems and automated dialers in a high-volume setting.

Qualifications

• Experience in medical or debt collections.
• Ability to discuss payment options professionally.
• Experience in high-volume call centers or shared services.
• Experience handling self-pay medical balances.
• Excellent negotiation and communication abilities.

Responsibilities

• Contact patients about outstanding medical bills and self-pay balances.
• Conduct outbound calls to discuss overdue accounts and payment options.
• Negotiate payment arrangements and resolve balances professionally.
• Address questions about medical bills and payments.
• Document collection activities accurately in CRM.
• Use dialers and tools to manage high-volume accounts.
• Follow procedures and confidentiality requirements.
• Meet productivity, quality, and collection targets.
• Handle sensitive patient information with discretion.

Skills

Medical collections experience

Verbal communication

Negotiation skills

High-volume call center

Professional patient interaction

Tools

CRM systems

Automated dialers

Collections software

Job description

Outsourced Quality Assured Services Pty is seeking a Medical Collections Specialist to manage medical accounts, negotiate payments, and support patients in a fast-paced BPO environment in Manila. The role emphasizes professional, compliant handling of balances and a patient-focused approach.

The ideal candidate will have experience in medical or debt collections, strong negotiation skills, and proficiency with CRM systems and automated dialers in a high-volume setting.