24/7 Luxury Concierge Specialist

SOS International; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Birthday Cash Gift – 1,000 PHP

Christmas Gift – 4,000 PHP

Clothing allowance – 5,000 PHP

Enrollment in Group Life and Personal Accident insurance from day one

Job summary

A leading global concierge service provider in Manila seeks a Lifestyles Concierge to deliver high-quality services tailored to diverse clientele needs. The role involves managing customer requests, ensuring satisfaction, and maintaining business relationships across global concierge centers. Ideal candidates will possess a four-year degree and relevant customer service experience, particularly in luxury sectors. The company offers competitive benefits including cash gifts and allowances for regular employees.

Qualifications

• Graduated from a four-year course, preferably in hospitality or travel/tourism.
• Customer service experience in luxury travel, hospitality, or related fields is preferred.
• Excellent written and oral communication skills in English.

Responsibilities

• Fulfill high-profile client requests and tasks through various communication mediums.
• Handle escalated customer service issues with discretion.
• Ensure positive customer experiences and provide accurate information.
• Build rapport with customers to understand their preferences.
• Manage multiple tasks effectively in a fast-paced environment.

Skills

Customer service experience

Problem-solving

Bilingual communication

Education

Bachelor's degree in hospitality or travel/tourism

Job description

A leading global concierge service provider in Manila seeks a Lifestyles Concierge to deliver high-quality services tailored to diverse clientele needs. The role involves managing customer requests, ensuring satisfaction, and maintaining business relationships across global concierge centers. Ideal candidates will possess a four-year degree and relevant customer service experience, particularly in luxury sectors. The company offers competitive benefits including cash gifts and allowances for regular employees.