Sales Support Specialist

APM Terminals; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Maersk is seeking a Customer Service professional in Manila to deliver Maersk’s customer service standards across Ocean and L&S products. You will assist Sales and Customer Success, respond to inquiries, and coordinate with internal teams to resolve issues within defined SLAs.

The role requires a 4-year degree, 2+ years in shipping/logistics, excellent English, and the ability to work dayshift on site in a multinational environment. Maersk offers a diverse workplace and growth opportunities.

Qualifications

• Proficient in English communication (written and verbal).
• Data analysis skills recommended.
• MS Office proficiency expected.

Responsibilities

• Deliver customer service in line with Maersk brand and guidelines.
• Assist Sales and Customer Success with queries and quotations for Ocean and L&S products.
• Maintain communication with internal and external stakeholders to resolve issues within SLAs.
• Read and reply to correspondences with stakeholders and customers.
• Contribute to continuous improvement of Ocean and L&S processes and products.
• Support export/import sales processes per global design.

Skills

English communication

Data analysis

MS Office

Stakeholder management

Education

Bachelor's degree

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. We Offer This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

• To deliver customer service in line with the Maersk brand, customer value proposition and guiding principles.
• Assist Sales and Customer Success Partners in queries and quotation requests for Ocean and L&S products.
• Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
• Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel.
• Propose and sup port initiatives for continuous improvement of Ocean and L&S process/products.
• To execute and assist in various export and import sales process as per global design.
• Approach and convert BCOs currently book through forwarders.
• Replicate the solutions and sell them to the customers in same vertical industry to meet their needs.
• Support after sales implementation and onboarding
• Closely work with origin and destination execution team to develop unique customer value proposition.
• Carry out all activitiesin a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).

Qualifications

• Graduate of any 4-year Bachelor's Degree.
• At least 2 and above years relevant experience in shipping, logistics, forwarding, supply chain operations shipping/forwarding/supply chain industries.
• Excellent English communication skills both written and verbal.
• Good to have Data Analysis Skills MS Office Proficient
• Above-average stakeholder management skills.
• Willing to work on dayshift schedule, site based working arrangement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.