Sales Support Specialist

Maersk; Pasig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Maersk is seeking a Customer Service professional to deliver outstanding service for Ocean and L&S products in a global logistics environment. You will support sales inquiries, coordinate with internal and external stakeholders, and ensure timely responses within defined SLAs.

The role requires a Bachelor's degree, 2+ years in shipping/logistics, strong English communication, and data analysis capability. Work is site-based on the dayshift, with opportunities for growth in a multinational

Qualifications

• Graduate of any 4-year Bachelor's Degree.
• At least 2+ years relevant experience in shipping, logistics, forwarding, or supply chain operations.
• Excellent English communication skills both written and verbal.
• Data Analysis skills are a plus.
• MS Office proficiency required.
• Above-average stakeholder management skills.
• Willing to work on dayshift schedule, site-based working arrangement.

Responsibilities

• Deliver customer service aligned with Maersk brand and value proposition.
• Assist Sales and Customer Success Partners with queries and quotation requests for Ocean and L&S products.
• Maintain clear communication with colleagues locally or overseas to resolve issues.
• Read and reply to correspondences within SLAs defined for the channel.
• Propose initiatives for continuous improvement of Ocean and L&S processes.
• Execute and assist in export/import sales processes as per global design.
• Engage with customers to convert bookings through forwarders.
• Replicate solutions and sell them to customers in the same vertical.
• Support after-sales implementation and onboarding.
• Collaborate with origin and destination teams to deliver tailored value propositions.
• Contribute to achieving individual and team KPIs.

Skills

Excellent English communication

Data Analysis Skills

Stakeholder management

MS Office Proficient

Education

Bachelor's Degree

Tools

MS Office Suite

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• To deliver customer service in line with the Maersk brand, customer value proposition and guiding principles.

• Assist Sales and Customer Success Partners in queries and quotation requests for Ocean and L&S products.

• Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.

• Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel.

• Propose and sup port initiatives for continuous improvement of Ocean and L&S process/products.

• To execute and assist in various export and import sales process as per global design.

• Approach and convert BCOs currently book through forwarders.

• Replicate the solutions and sell them to the customers in same vertical industry to meet their needs.

• Support after sales implementation and onboarding

• Closely work with origin and destination execution team to develop unique customer value proposition.

• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).

Qualifications:

• Graduate of any 4-year Bachelor's Degree.

• At least 2 and above years relevant experience in shipping, logistics, forwarding, supply chain operations shipping/forwarding/supply chain industries.

• Excellent English communication skills both written and verbal.

• Good to have Data Analysis Skills

• MS Office Proficient

• Above-average stakeholder management skills.

• Willing to work on dayshift schedule, site based working arrangement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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