Global Logistics: Customer Experience & Operations Lead

Maersk; Pasig; On-site; PHP 279,000 - 502,200; Full time

Job summary

Maersk, a global leader in integrated logistics, seeks a professional to manage logistics operations in Pasig, Philippines. The role involves ensuring smooth shipment execution, building customer relationships, and driving continuous improvement initiatives.

We value diversity and collaboration, fostering an environment that recognizes individual contributions. The ideal candidate has a background in logistics and customer service, with the ability to meet KPI expectations.

Qualifications

• 2-5+ years of experience in logistics, customer operations, or finance operations.
• Proven track record in delivering service performance and meeting KPIs/SLAs.
• Knowledge of process excellence and continuous improvement practices is an advantage.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations.
• Build strong customer understanding to enable tailored service delivery.
• Develop deep understanding of customer business, priorities, and challenges.

Skills

End-to-end Lead Logistics operations

Customer servicing

Strong communication skills in English

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in Logistics, Supply Chain, Business, or related field

Job description

Maersk, a global leader in integrated logistics, seeks a professional to manage logistics operations in Pasig, Philippines. The role involves ensuring smooth shipment execution, building customer relationships, and driving continuous improvement initiatives.

We value diversity and collaboration, fostering an environment that recognizes individual contributions. The ideal candidate has a background in logistics and customer service, with the ability to meet KPI expectations.