Global Lead, People Solutions — Process Transformation

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

TaskUs is seeking a Lead, People Solutions to empower a cross‑functional team across geographies and functions. You will guide end-to-end process transformation from diagnostics to deployment, align people strategies with business priorities, and build scalable, user‑centric solutions that deliver measurable impact.

The role emphasizes talent development, removing roadblocks, stakeholder management, and ensuring successful tool configuration and adoption within a fast-paced, matrixed environment.

Qualifications

• 3–5+ years of experience leading a team in process re-engineering.
• Strong people development and mentoring skills.
• Ability to translate business needs into technical requirements.
• Experience working in Shared Services or GCCs is a plus.

Responsibilities

• Lead end-to-end process transformation from diagnostics to deployment.
• Develop talent, remove roadblocks, and align people strategies with priorities.
• Manage stakeholders and communicate across business and tech teams.
• Oversee tool configuration, integration, and UAT.
• Drive change management and user adoption after deployment.

Skills

Team leadership

Process re-engineering

People development

Stakeholder management

Communication

Agile

Lean Six Sigma

Tools

Workday

Jira

ServiceNow

Job description

TaskUs is seeking a Lead, People Solutions to empower a cross‑functional team across geographies and functions. You will guide end-to-end process transformation from diagnostics to deployment, align people strategies with business priorities, and build scalable, user‑centric solutions that deliver measurable impact.

The role emphasizes talent development, removing roadblocks, stakeholder management, and ensuring successful tool configuration and adoption within a fast-paced, matrixed environment.