Learning and Development Sr Manager (Instructional Design Background)

IntouchCX; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

IntouchCX is seeking a Senior Learning & Development Manager to lead a high-performing team of trainers and content developers. You will design and deliver leadership and frontline programs aligned with business goals and outcomes.

Responsibilities include overseeing the full training lifecycle, content development for clients, and scaling initiatives across sites. You will drive adoption of e-learning tools, assess impact using established frameworks, and partner with leaders to deliver

Qualifications

• Post-secondary degree or equivalent.
• 7+ years in Learning & Development with training delivery and instructional design.
• 3+ years in leadership or managerial role in L&D.
• Experience in virtual and in-person training for varied audiences.
• Proficient with Articulate, Captivate, Canva, Camtasia.
• Experience deploying and tracking training in an LMS.
• Solid grasp of ADDIE, Bloom’s Taxonomy and the Inductive Method.
• Strategic mindset with strong project management and fast-paced execution.
• Passion for people development and elevating performance through learning.

Responsibilities

• Oversee full training lifecycle—from needs analysis to design, delivery and evaluation.
• Oversee development and maintenance of training contents for clients within IntouchCX offerings.
• Manage a team of L&D professionals, including facilitators/trainers and instructional designers.
• Collaborate with stakeholders to identify performance gaps and learning solutions.
• Ensure training content aligns with company values and strategic priorities.
• Drive adoption of learning technologies, gamification, blended and microlearning.
• Lead train-the-trainer programs to scale initiatives across sites.
• Build relationships with business leaders to deliver measurable L&D value.
• Champion continuous learning with new tools and content formats.

Skills

Leadership

Instructional design

Learning needs analysis

Program facilitation

Virtual & in-person training

Stakeholder collaboration

People development

Education

Post-secondary degree

Tools

Articulate

Captivate

Canva

Camtasia

LMS

ADDIE framework

Job description

We are looking for a Senior Learning & Development Manager to lead a high-performing team of L&D trainers and content developers. This role will oversee the design and delivery of learning programs to build leadership and operational capabilities across the organization. The Senior L&D Manager will ensure that training solutions are strategically aligned with business goals, are engaging and innovative, and effectively drive performance outcomes.

Key responsibilities

• Oversee the full training lifecycle—from learning needs analysis to design, delivery, and evaluation.

• Oversee end-to-end development, modification, and maintenance of training contents of clients as part of IntouchCX's content development/shared services offerings.

• Manage a team of L&D professionals, including facilitators/trainers and instructional designers/content developers.

• Collaborate with stakeholders to define performance gaps and identify learning solutions that support both leadership and frontline capability building.

• Ensure training content is up-to-date, relevant, and aligned with the company's values and strategic priorities.

• Drive adoption of learning technologies and methodologies, including gamification, blended learning, and microlearning.

• Champion a culture of continuous learning by introducing new tools, platforms, and content formats.

• Evaluate the effectiveness of training programs using frameworks such as Kirkpatrick's Levels of Evaluation.

• Build and maintain strong relationships with business leaders to ensure the L&D function is delivering measurable value.

• Design and lead train-the-trainer programs to scale instructional initiatives across multiple sites and roles.

About you

• Post-secondary degree or equivalent is preferred.

• At least 7 years experience in Learning & Development, with a blend of experience in training delivery and instructional design.

• At least 3 years of experience in a leadership or managerial role within an L&D function.

• Demonstrated expertise in learning needs analysis, curriculum design, and program facilitation.

• Experience leading both virtual and in-person training sessions for a variety of audiences, including people managers and support teams.

• High proficiency with authoring tools (e.g., Articulate, Captivate) and multimedia tools (e.g., Canva, Camtasia).

• Experience working with Learning Management Systems to deploy and track training programs.

• A deep understanding of instructional frameworks such as ADDIE, Bloom's Taxonomy, and the Inductive Method.

• A strategic mindset with strong project management skills and the ability to deliver results in a fast-paced environment.

• A passion for people development, collaboration, and driving performance through learning.