Global IT Support Specialist - Remote, US Hours

CommandLink, LLC; Metro Manila; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Flexible time off

Employee referral bonuses

Room to grow at a high-growth company

Fun events

Job summary

Command|Link is a global SaaS platform provider delivering network, voice services, and IT security solutions. We are seeking an IT Support Specialist to be the go-to for employee IT needs, resolving helpdesk tickets and handling device setup and administration.

This international role requires aligning working hours with US time zones to support our distributed team effectively. You will troubleshoot MacOS/Windows, manage Intune and Pulseway, and collaborate with global colleagues to uphold IT

Qualifications

• 3+ years in IT support or helpdesk roles.
• Strong background in troubleshooting hardware, software, and networking.
• Hands-on experience supporting MacOS and Windows.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.
• Excellent communication skills for remote support across time zones.
• Ability to work independently while aligning with U.S. business hours.
• Proactive, customer-focused mindset with problem-solving skills.

Responsibilities

• Provide day-to-day IT support across the company and helpdesk tasks.
• Set up and configure laptops for new hires with security and readiness.
• Manage and support Microsoft Intune for device/app management.
• Administer and monitor Pulseway for proactive system management.
• Troubleshoot issues across MacOS and Windows environments.
• Resolve software, hardware, and network issues quickly and efficiently.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to maintain IT standards.

Skills

IT support

Troubleshooting

MacOS

Windows

Intune

Pulseway

Remote work

Communication

Time zones

Tools

Microsoft Intune

Pulseway

Job description

Command|Link is a global SaaS platform provider delivering network, voice services, and IT security solutions. We are seeking an IT Support Specialist to be the go-to for employee IT needs, resolving helpdesk tickets and handling device setup and administration.

This international role requires aligning working hours with US time zones to support our distributed team effectively. You will troubleshoot MacOS/Windows, manage Intune and Pulseway, and collaborate with global colleagues to uphold IT