IT Support Specialist

CommandLink, LLC; Philippines; Remote; PHP 250,000 - 450,000; Full time

Benefits offered by this job

Room to grow

Flexible time off

Employee referral bonuses

Job summary

Command|Link is a global SaaS platform delivering network, voice, and IT security solutions. We are seeking an IT Support Specialist to be the go-to for employee IT needs, from helpdesk tickets to device setup and administration.

This international role requires aligning with U.S. business hours to support a distributed team; you will troubleshoot hardware, software, and networks across MacOS and Windows, manage Intune and Pulseway, and document best practices to improve support processes.

Qualifications

• 3+ years in IT support or helpdesk roles.
• Experience supporting MacOS and Windows environments.
• Experience with Intune administration and remote monitoring tools.

Responsibilities

• Provide day-to-day IT support across the company and helpdesk tickets.
• Set up and configure laptops for new hires with security and compliance.
• Manage Microsoft Intune and Pulseway administration.
• Troubleshoot issues across MacOS and Windows environments.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to ensure consistent IT standards.

Skills

MacOS support

Windows support

Troubleshooting hardware

Troubleshooting software

Networking basics

Remote user support

Strong communication

Tools

Microsoft Intune

Pulseway

Job description

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

About the Role
We’re looking for an IT Support Specialist to join our globally distributed team. In this role, you’ll be the go-to person for supporting employees across all aspects of IT — from resolving helpdesk tickets to managing device setup and administration.

While this is an international position, you’ll be expected to align your working hours with U.S. time zones to support our team effectively.

Key Responsibilities

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
• Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
• Manage and support Microsoft Intune for device and application management.
• Administer and monitor Pulseway for proactive system management and support.
• Troubleshoot and resolve issues across both MacOS and Windows environments.
• Resolve software, hardware, and network issues quickly and efficiently.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to ensure consistent IT standards and practices.

What You’ll Need

• 3+ years of experience in IT support or helpdesk roles.
• Strong background in troubleshooting hardware, software, and networking issues.
• Hands-on experience supporting both MacOS and Windows environments.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.
• Excellent communication skills, with the ability to support users remotely across time zones.
• Ability to work independently while aligning with U.S. business hours.
• A proactive, customer-focused mindset with strong problem-solving skills.

Nice to Have

• Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace).
• Familiarity with onboarding/offboarding processes in distributed teams.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team