IT Support Specialist

CommandLink, LLC; Metro Manila; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Flexible time off

Employee referral bonuses

Room to grow at a high-growth company

Fun events

Job summary

Command|Link is a global SaaS platform provider delivering network, voice services, and IT security solutions. We are seeking an IT Support Specialist to be the go-to for employee IT needs, resolving helpdesk tickets and handling device setup and administration.

This international role requires aligning working hours with US time zones to support our distributed team effectively. You will troubleshoot MacOS/Windows, manage Intune and Pulseway, and collaborate with global colleagues to uphold IT

Qualifications

• 3+ years in IT support or helpdesk roles.
• Strong background in troubleshooting hardware, software, and networking.
• Hands-on experience supporting MacOS and Windows.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.
• Excellent communication skills for remote support across time zones.
• Ability to work independently while aligning with U.S. business hours.
• Proactive, customer-focused mindset with problem-solving skills.

Responsibilities

• Provide day-to-day IT support across the company and helpdesk tasks.
• Set up and configure laptops for new hires with security and readiness.
• Manage and support Microsoft Intune for device/app management.
• Administer and monitor Pulseway for proactive system management.
• Troubleshoot issues across MacOS and Windows environments.
• Resolve software, hardware, and network issues quickly and efficiently.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to maintain IT standards.

Skills

IT support

Troubleshooting

MacOS

Windows

Intune

Pulseway

Remote work

Communication

Time zones

Tools

Microsoft Intune

Pulseway

Job description

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

About The Role

We're looking for an IT Support Specialist to join our globally distributed team. In this role, you'll be the go-to person for supporting employees across all aspects of IT - from resolving helpdesk tickets to managing device setup and administration.

While this is an international position, you'll be expected to align your working hours with U.S. time zones to support our team effectively.

Key Responsibilities

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
• Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
• Manage and support Microsoft Intune for device and application management.
• Administer and monitor Pulseway for proactive system management and support.
• Troubleshoot and resolve issues across both MacOS and Windows environments.
• Resolve software, hardware, and network issues quickly and efficiently.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to ensure consistent IT standards and practices.

What You'll Need

• 3+ years of experience in IT support or helpdesk roles.
• Strong background in troubleshooting hardware, software, and networking issues.
• Hands-on experience supporting both MacOS and Windows environments.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.
• Excellent communication skills, with the ability to support users remotely across time zones.
• Ability to work independently while aligning with U.S. business hours.
• A proactive, customer-focused mindset with strong problem-solving skills.

Nice to Have

• Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace).
• Familiarity with onboarding/offboarding processes in distributed teams.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team