Global IT Support Specialist - Flexible Time Off & Impact

CommandLink, LLC; Taguig; Remoto; PHP 446.000 - 725.000; Tempo pieno

Vantaggi offerti da questo lavoro

Room to grow

Flexible time off

Employee referral bonuses

Team events

Descrizione del lavoro

Command|Link is hiring an IT Support Specialist to join our globally distributed team. You’ll handle helpdesk requests, set up new laptops, and manage device security from day one, aligning with U.S. business hours.

Responsibilities include Intune administration, Pulseway monitoring, and cross-platform troubleshooting across Mac OS and Windows, while collaborating with colleagues worldwide to enforce IT standards.

Competenze

• 3+ years of experience in IT support or helpdesk roles.
• Hands-on experience troubleshooting hardware, software, and networking issues.
• Experience with Mac OS and Windows environments.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.
• Excellent communication skills, with the ability to support users remotely across time zones.
• Ability to work independently while aligning with U.S. business hours.

Mansioni

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
• Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
• Manage and support Microsoft Intune for device and application management.
• Administer and monitor Pulseway for proactive system management and support.
• Troubleshoot and resolve issues across both Mac OS and Windows environments.
• Resolve software, hardware, and network issues quickly and efficiently.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to ensure consistent IT standards and practices.

Conoscenze

IT support

Mac OS & Windows

Remote support

Microsoft Intune

Pulseway

Communication skills

Strumenti

Microsoft Intune

Pulseway

Microsoft 365

Google Workspace

Descrizione del lavoro

Command|Link is hiring an IT Support Specialist to join our globally distributed team. You’ll handle helpdesk requests, set up new laptops, and manage device security from day one, aligning with U.S. business hours.

Responsibilities include Intune administration, Pulseway monitoring, and cross-platform troubleshooting across Mac OS and Windows, while collaborating with colleagues worldwide to enforce IT standards.