Global IT Support Specialist: Helpdesk, Devices & Security

CommandLink, LLC; Mandaluyong; Teletrabalho; PHP 3 153 000 - 5 044 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible time off

Growth opportunities

Employee referral bonuses

Resumo da oferta

Command|Link is seeking an IT Support Specialist to join a globally distributed team. You will handle helpdesk tickets, device setup, and administration, while aligning hours with U.S. time zones to support our international staff.

You will configure laptops, manage Intune and Pulseway, troubleshoot Mac OS and Windows issues, and collaborate with colleagues worldwide to maintain security and IT standards.

Qualificações

• 3+ years of experience in IT support or helpdesk roles.
• Strong background in troubleshooting hardware, software, and networking issues.
• Hands-on experience supporting both Mac OS and Windows environments.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.
• Excellent communication skills, with the ability to support users remotely across time zones.
• Ability to work independently while aligning with U.S. business hours.
• A proactive, customer-focused mindset with strong problem-solving skills.

Responsabilidades

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
• Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
• Manage and support Microsoft Intune for device and application management.
• Administer and monitor Pulseway for proactive system management and support.
• Troubleshoot and resolve issues across both Mac OS and Windows environments.
• Resolve software, hardware, and network issues quickly and efficiently.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to ensure consistent IT standards and practices.

Conhecimentos

IT support

Helpdesk

Windows

Mac OS

Networking

Microsoft Intune

Pulseway

Remote support

Communication

US time zone coordination

Ferramentas

Microsoft Intune

Pulseway

Descrição da oferta de emprego

Command|Link is seeking an IT Support Specialist to join a globally distributed team. You will handle helpdesk tickets, device setup, and administration, while aligning hours with U.S. time zones to support our international staff.

You will configure laptops, manage Intune and Pulseway, troubleshoot Mac OS and Windows issues, and collaborate with colleagues worldwide to maintain security and IT standards.