Global IT Support Specialist - Mac/Windows Expert

CommandLink, LLC; Manila; Remote; PHP 300,000 - 420,000; Full time

Job summary

Command|Link is a global SaaS platform delivering network, voice, and IT security solutions seeking an IT Support Specialist to be the go-to for employee IT needs. You will handle helpdesk tickets, device setup, and administration across MacOS and Windows.

This international role requires aligning with U.S. business hours to support a distributed team; you will troubleshoot hardware, software, and networks, manage Intune and Pulseway, and document best practices to improve support processes.

Qualifications

• Experience delivering internal IT support across Windows and macOS.
• Familiarity with device provisioning and ticket triage.
• Ability to document procedures and improve support workflows.

Responsibilities

• Handle helpdesk tickets and user IT requests.
• Configure and administer devices and software.
• Troubleshoot hardware, software, and network issues.
• Manage Intune and Pulseway for endpoint management.
• Document best practices to improve support processes.

Skills

Helpdesk support

Windows

MacOS

Network troubleshooting

Intune

Pulseway

Documentation

Tools

Intune

Pulseway

Job description

Command|Link is a global SaaS platform delivering network, voice, and IT security solutions seeking an IT Support Specialist to be the go-to for employee IT needs. You will handle helpdesk tickets, device setup, and administration across MacOS and Windows.

This international role requires aligning with U.S. business hours to support a distributed team; you will troubleshoot hardware, software, and networks, manage Intune and Pulseway, and document best practices to improve support processes.