Global IT Support Specialist - Mac/Windows, Intune

CommandLink; Metro Manila; Remote; PHP 240,000 - 360,000; Full time

Job summary

Command|Link is seeking an IT Support Specialist to be the go-to for employee IT needs, from helpdesk tickets to device setup and administration. This role supports a distributed team and aligns with U.S. business hours; you will troubleshoot hardware, software, and networks across MacOS and Windows.

You will manage Intune and Pulseway and document best practices to improve support processes, ensuring smooth operations for a global workforce.

Qualifications

• Experience providing employee IT support.
• Experience handling helpdesk tickets.
• Knowledge of MacOS and Windows.

Responsibilities

• Troubleshoot hardware, software and network issues.
• Support MacOS and Windows devices across the organization.
• Manage Intune and Pulseway for device management.
• Document best practices to improve support processes.

Skills

Helpdesk tickets

Device setup

Administration

MacOS

Windows

Tools

Intune

Pulseway

Job description

Command|Link is a global SaaS platform delivering network, voice, and IT security solutions. We are seeking an IT Support Specialist to be the go-to for employee IT needs, from helpdesk tickets to device setup and administration.

This international role requires aligning with U.S. business hours to support a distributed team; you will troubleshoot hardware, software, and networks across MacOS and Windows, manage Intune and Pulseway, and document best practices to improve support processes.