Global IT Support Pro — Flexible Time Off, Growth & Impact

CommandLink, LLC; Romblon; Remoto; PHP 420.000 - 640.000; Tempo pieno

Vantaggi offerti da questo lavoro

Room to grow at a high-growth company

Flexible time off

Employee referral bonuses to encourage

Descrizione del lavoro

Command|Link is a global SaaS platform delivering network, voice, and IT security solutions. We seek an IT Support Specialist to resolve helpdesk tickets, set up devices, and manage administration—aligned to U.S. business hours for our global team.

You will support Mac OS and Windows, configure laptops for new hires, and use Intune and Pulseway to ensure security and uptime across the organization.

Competenze

• 3+ years of IT support or helpdesk experience.
• Strong troubleshooting for hardware, software, and networking issues.
• Hands-on experience supporting Mac OS and Windows environments.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.

Mansioni

• Provide day-to-day IT support across the company and helpdesk.
• Set up and configure laptops for new hires with security and compliance.
• Manage Microsoft Intune for device and application management.
• Administer and monitor Pulseway for proactive system maintenance.
• Troubleshoot issues across Mac OS and Windows environments.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to maintain IT standards.

Conoscenze

IT support

Troubleshooting

Remote support

Cross‑platform (Mac/Windows)

Strumenti

Microsoft Intune

Pulseway

Descrizione del lavoro

Command|Link is a global SaaS platform delivering network, voice, and IT security solutions. We seek an IT Support Specialist to resolve helpdesk tickets, set up devices, and manage administration—aligned to U.S. business hours for our global team.

You will support Mac OS and Windows, configure laptops for new hires, and use Intune and Pulseway to ensure security and uptime across the organization.