Global IT Support Specialist - Mac/Windows & Intune Expert

CommandLink, LLC; Makati; Teletrabalho; PHP 2 839 000 - 4 732 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible time off

Employee referral bonuses

Resumo da oferta

Command|Link is seeking a skilled IT Support Specialist to join our globally distributed team. You will assist employees across all IT aspects—from helpdesk tickets to device setup and administration.

We align with U.S. business hours while operating across time zones, supporting Mac OS and Windows environments, Intune, and Pulseway. This international role offers growth and the chance to impact IT at a fast-growing SaaS company.

Qualificações

• 3+ years in IT support or helpdesk.
• Strong hardware, software, and networking troubleshooting.
• Experience with Mac OS and Windows environments.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.
• Strong remote communication across time zones.
• Ability to work independently aligned with US hours.

Responsabilidades

• Provide day-to-day IT support and helpdesk services.
• Set up and configure laptops for new hires with security in mind.
• Manage device and app policies via Microsoft Intune.
• Monitor and support systems with Pulseway.
• Troubleshoot Mac OS and Windows issues.
• Document issues and resolutions for knowledge sharing.
• Collaborate with global colleagues to uphold IT standards.

Conhecimentos

IT Support

Helpdesk

Mac & Windows

Intune

Pulseway

Troubleshooting

Remote Support

Time Zone Collaboration

Communication Skills

Ferramentas

Microsoft Intune

Pulseway

Descrição da oferta de emprego

Command|Link is seeking a skilled IT Support Specialist to join our globally distributed team. You will assist employees across all IT aspects—from helpdesk tickets to device setup and administration.

We align with U.S. business hours while operating across time zones, supporting Mac OS and Windows environments, Intune, and Pulseway. This international role offers growth and the chance to impact IT at a fast-growing SaaS company.