Global IT Support Pro — Mac/Windows & Intune

CommandLink; Metro Manila; Remote; PHP 360,000 - 480,000; Full time

Job summary

CommandLink is seeking an IT Support Specialist to support a globally distributed team from the Philippines. You will handle IT helpdesk tickets, configure laptops, manage Intune, and monitor Pulseway while aligning working hours with U.S. time zones to collaborate effectively.

Responsibilities include documenting processes and collaborating with teams worldwide to standardize IT practices and ensure smooth operations across platforms.

Qualifications

• Experience handling IT helpdesk tickets and user support.

Responsibilities

• Configure laptops and devices.
• Manage Intune policies and deployments.
• Monitor Pulseway alerts and system status.
• Resolve cross-platform IT issues.
• Document IT processes and runbooks.
• Collaborate with global teams to standardize IT practices.

Skills

Helpdesk support

Device setup

Intune

Pulseway

Cross-platform IT

Tools

Intune

Pulseway

Job description

Command|Link is seeking an IT Support Specialist to join our globally distributed team. You will support employees across IT, from helpdesk tickets to device setup and administration, while aligning working hours with U.S. time zones to collaborate effectively.

Responsibilities include configuring laptops, managing Intune, monitoring Pulseway, and solving cross-platform IT issues. You will document processes and collaborate with teams worldwide for IT standardization.