Global IT Support Specialist | Remote-Ready & Growth

CommandLink, LLC; Metro Manila; Remote; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Flexible time off

Employee referral bonuses

Job summary

Command|Link is seeking an IT Support Specialist to join our globally distributed team. You will be the go-to person for IT support across all aspects, from resolving helpdesk tickets to managing device setup and administration.

Although this is an international role, you will align your working hours with U.S. time zones to support the team effectively, ensuring security, compliance, and readiness from day one.

Qualifications

• 3+ years of IT support or helpdesk experience.
• Strong troubleshooting of hardware, software, and networking.
• Experience supporting MacOS and Windows environments.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar RMM tools.

Responsibilities

• Provide day-to-day IT support across the company, including helpdesk tasks.
• Set up and configure laptops for new hires, ensuring security and readiness.
• Manage Microsoft Intune for device and application management.
• Monitor and support using Pulseway for proactive IT management.
• Troubleshoot issues across MacOS and Windows environments.
• Document issues and resolutions to improve support processes.
• Collaborate with global colleagues to uphold IT standards.

Skills

IT support

Troubleshooting

MacOS support

Windows support

Remote assistance

User documentation

Tools

Microsoft Intune

Pulseway

Job description

Command|Link is seeking an IT Support Specialist to join our globally distributed team. You will be the go-to person for IT support across all aspects, from resolving helpdesk tickets to managing device setup and administration.

Although this is an international role, you will align your working hours with U.S. time zones to support the team effectively, ensuring security, compliance, and readiness from day one.