APAC IT Support Specialist — Early Hours, Remote

Smartly Limited; Philippines; A distancia; PHP 350.000 - 520.000; Jornada completa

Descripción de la vacante

Smartly Limited is seeking a proactive IT Support Specialist to strengthen our Global IT team. You will provide hands-on and remote support across APAC, primarily for macOS and Windows environments, and manage enterprise apps and cloud platforms.

The role emphasizes owning tickets, onboarding/offboarding, and collaborating with colleagues worldwide to improve processes and response times. Early APAC coverage will be essential, with cross-location coordination.

Formación

• 3+ years of IT Support/Service Desk experience.
• Strong troubleshooting experience with macOS and Windows in a corporate environment.
• Experience with enterprise identity and access management (SSO, MFA, provisioning).
• Familiarity with Google Workspace, Microsoft 365, or similar platforms.
• Experience using IT ticketing systems and handling multiple priorities to resolution.
• Solid networking fundamentals (DNS, DHCP, VPN, Wi‑Fi).
• Experience with endpoint management, device security, and IT compliance practices.
• Excellent English communication and customer-service mindset.

Responsabilidades

• Provide regional IT support across APAC with focus on early hours in Australia and SE Asia.
• Troubleshoot macOS, Windows, mobile devices, hardware, software, networking, and apps.
• Own IT tickets from investigation to resolution with clear communication.
• Support onboarding/offboarding: provisioning, access management, device returns.
• Assist with Google Workspace, identity management, endpoint management, and internal platforms.
• Provide IT support to regional offices and leadership with professionalism.
• Collaborate with IT colleagues across APAC, EMEA, and the Americas.
• Document processes, contribute to knowledge base, and suggest improvements.
• Take initiative to investigate, resolve issues, and escalate when needed.

Conocimientos

IT Support

Troubleshooting

Identity & Access

Google Workspace

Microsoft 365

ITIL

Networking basics

Ticketing systems

Onboarding/Offboarding

macOS

Windows

Herramientas

Jamf

Kandji/Iru

Microsoft Intune

Workspace ONE

Google Workspace

Slack

PowerShell

Bash

Descripción del empleo

Smartly Limited is seeking a proactive IT Support Specialist to strengthen our Global IT team. You will provide hands-on and remote support across APAC, primarily for macOS and Windows environments, and manage enterprise apps and cloud platforms.

The role emphasizes owning tickets, onboarding/offboarding, and collaborating with colleagues worldwide to improve processes and response times. Early APAC coverage will be essential, with cross-location coordination.