APAC IT Support Specialist - Proactive Troubleshooter

Smartly; Manila; Teletrabalho; PHP 420 000 - 640 000; Tempo integral

Resumo da oferta

Smartly is seeking a proactive IT Support Specialist to join our Global IT team and strengthen technical support across the APAC region. You will provide hands-on and remote assistance to employees across multiple locations, focusing on macOS and Windows environments with enterprise apps and cloud platforms.

You will own tickets from start to finish, collaborate with a globally distributed team, and help expand early-morning APAC coverage for Australia, Singapore, the Philippines, India, and

Qualificações

• 3+ years of IT Support/Service Desk experience.
• Solid hands-on troubleshooting with macOS and Windows in a corporate environment.
• Experience with enterprise identity and access management (provisioning, SSO, MFA, permissions).
• Familiarity with Google Workspace or Microsoft 365 admin platforms.
• Experience using IT ticketing systems and managing multiple priorities.
• Basic networking knowledge (DNS, DHCP, VPN, Wi‑Fi).
• Experience with endpoint management, device security, and IT compliance.

Responsabilidades

• Provide regional IT support across APAC with focus on early hours in Australia and SE Asia.
• Troubleshoot macOS, Windows, mobile devices, hardware, software, networking, and apps.
• Own IT tickets from investigation to resolution with clear communication.
• Support onboarding/offboarding, provisioning, access management, and equipment returns.
• Assist with Google Workspace, IAM, endpoint management, and internal IT platforms.
• Support regional offices and leadership with professional IT assistance.
• Collaborate with global IT teams for effective handovers and escalations.
• Improve IT processes by documenting issues and contributing to knowledge base.
• Take initiative to investigate, escalate blockers, and resolve complex issues.

Conhecimentos

IT support experience

macOS & Windows troubleshooting

English communication

customer-service mindset

independent work

Ferramentas

Jamf

Kandji/Iru

Microsoft Intune

Workspace ONE

Descrição da oferta de emprego

Smartly is seeking a proactive IT Support Specialist to join our Global IT team and strengthen technical support across the APAC region. You will provide hands-on and remote assistance to employees across multiple locations, focusing on macOS and Windows environments with enterprise apps and cloud platforms.

You will own tickets from start to finish, collaborate with a globally distributed team, and help expand early-morning APAC coverage for Australia, Singapore, the Philippines, India, and