Specialist, IT Global Service Desk

PUMA SE; Makati; On-site; PHP 450,000 - 650,000; Full time

Job summary

PUMA SE in Makati invites applications for an IT Global Service Desk Specialist. You will perform first-level diagnosis, troubleshoot for users on a rotating shift, and document incidents with remedies. You will follow established processes, escalate when necessary, and educate users to resolve questions.

You will stay current with training and uphold security standards. Requirements include a Bachelor’s in CS/Engineering/IT, 3+ years in IT service desk, and strong English.

Qualifications

• Bachelor's degree in CS/Engineering/IT or similar field.
• 3+ years in IT Service Desk or Global Support.
• Experience in Retail / IT / Fashion / Factory industries is a plus.
• Strong written and spoken English skills.
• Willing to work onsite in Makati.

Responsibilities

• First-level diagnosis and troubleshooting IT support on designated shift.
• Provide support per established processes; document incidents and remedies.
• Use troubleshooting tools to identify defective products; escalate when needed.
• Advise users and educate them to achieve complete solutions.
• Complete required product training; identify recurring user problems.
• Maintain compliance with security and operational standards.

Skills

IT service desk

End-user support

English communication

Endpoint management

Identity & access management

Networking basics

IT security fundamentals

M365 knowledge

Education

Bachelor's Degree in Computer Science/Engineering or IT

Tools

Intune / Endpoint Manager

Microsoft 365 Suite (Outlook/Teams/OneDrive/SharePoint)

Job description

Information Systems / IT / Business Solutions, Makati City, Philippines

Specialist, IT Global Service Desk

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy.

Task 1: Perform first-level diagnosis and troubleshooting IT support to users on designated rotational shift; Provide support in accordance with established processes and document incidents and remedies.

Task 2: Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls; Escalate problems when unable to make proper determination

Task 3: Advise and educate users within procedural guidelines to ensure a complete solution to their technical or service questions

Task 4: Complete required product training modules on time to remain competent of current technology offerings; Identify and provide input on unique or recurring user problems.

Task 5: Maintain strong compliance with organizational, security, and operational standards

Bachelor's Degree in Computer Science/Engineering and/or Information Technology or a similar course

Has experience with User and System Support

Has experience in Retail / IT / Wholesales / Fashion / Factory industry

At least 3 years of experience in IT Service Desk or Global Support

Good command of written and spoken english

Technical knowledge in Endpoint management (Windows/macOS), M365 (Outlook, Teams, OneDrive, SharePoint) Intune / Endpoint Manager fundamentals, Identity & access management concepts (accounts, MFA, group access, licenses), Basic networking concepts (DNS, connectivity, VPN), IT Security fundamentals, and Mobile/Multimedia products and devices

Willing to work onsite in Makati

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

There's so much to do and so much to see in South East Asia – like PUMA SEA