Global IT Service Desk Specialist — Rotating Shift

PUMA Sports Philippines Inc.; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

PUMA Sports Philippines Inc. is seeking a Specialist, IT Global Service Desk to provide Level 1 IT support remotely and on-site across APAC and North America.

You will diagnose, document incidents, and escalate as needed, while maintaining security compliance and contributing to knowledge management. The role requires a degree in IT, 3+ years in IT service desk, and willingness to work rotating shifts on site in Makati.

Qualifications

• Bachelor's Degree in Computer Science/Engineering and/or Information Technology or a similar course.
• Has experience with User and System Support.
• Has experience in Retail / IT / Wholesales / Fashion / Factory industry.
• At least 3 years of experience in IT Service Desk or Global Support.
• Good command of written and spoken English.
• Technical knowledge in Endpoint management (Windows/macOS), M365 (Outlook, Teams, OneDrive, SharePoint) Intune / Endpoint Manager fundamentals, Identity & access management concepts (accounts, MFA, group access, licenses), Basic networking concepts (DNS, connectivity, VPN), IT Security fundamentals, and Mobile/Multimedia products and devices.
• Amenable for shifting schedule.
• Willing to work onsite in Makati.

Responsibilities

• Perform first-level diagnosis and troubleshooting IT support on designated rotational shift.
• Provide support in accordance with established processes and document incidents and remedies.
• Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls; Escalate problems when unable to make proper determination
• Advise and educate users within procedural guidelines to ensure a complete solution to their technical or service questions
• Complete required product training modules on time to remain competent of current technology offerings; Identify and provide input on unique or recurring user problems.
• Maintain strong compliance with organizational, security, and operational standards

Skills

User and System Support

IT Service Desk

Retail IT experience

English Proficiency

Shift Work

Onsite Makati

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

M365

Intune

Endpoint Manager

DNS

VPN

IT Security

SharePoint

OneDrive

Teams

Outlook

Job description

PUMA Sports Philippines Inc. is seeking a Specialist, IT Global Service Desk to provide Level 1 IT support remotely and on-site across APAC and North America.

You will diagnose, document incidents, and escalate as needed, while maintaining security compliance and contributing to knowledge management. The role requires a degree in IT, 3+ years in IT service desk, and willingness to work rotating shifts on site in Makati.