Global IT Service Desk Analyst: End-User Support & Cloud

N-able Technologies Ltd.; Taguig; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Medical and dental insurance

Pension with company-contribution

2 Paid Volunteer Days per year

Employee Stock Purchase Program

Hybrid working model: 3-4 days in-hub

Job summary

N-able Technologies Ltd. is seeking an experienced Service Desk Analyst to support employees locally and globally. You will join a skilled, agile team providing internal IT support with a fast-paced stack.

Responsibilities include day-to-day IT support, identity and endpoint management via cloud tech, and incident/service request handling in an ITIL environment. Hybrid work helps balance collaboration and autonomy.

Qualifications

• Minimum 1–3 years supporting endpoint OS (Windows, macOS).
• 1–3 years supporting productivity suites (Office 365, Jira, Confluence).
• 1–3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware).
• 1–3 years ITIL-based Service Management (Jira Service Management, ServiceNow, Remedy).
• 2+ years with Cloud Infrastructure (Azure AD, Intune).
• 2+ years in Level 2 escalation support.
• Industry certifications (ITIL, Microsoft) or degree in IS/CS are preferred.

Responsibilities

• Provide day-to-day IT support for N-able employees.
• Handle user identity and endpoint management via cloud-native tech.
• Assist with incident and service request management in an ITIL-based environment.
• Support hybrid/remote employees and contribute to process improvements.

Skills

Endpoint OS support

Productivity suites

IT Asset Lifecycle

ITIL service management

Cloud infrastructure

Escalation support

Communication skills

Education

ITIL certification

Bachelor's degree in Information Systems / Computer Science

Tools

Jira Service Management

ServiceNow

Remedy

Jira

Confluence

Azure AD

Intune

Job description

N-able Technologies Ltd. is seeking an experienced Service Desk Analyst to support employees locally and globally. You will join a skilled, agile team providing internal IT support with a fast-paced stack.

Responsibilities include day-to-day IT support, identity and endpoint management via cloud tech, and incident/service request handling in an ITIL environment. Hybrid work helps balance collaboration and autonomy.