Intermediate Service Desk Analyst (Night Shift)

N-able Technologies Ltd.; Taguig; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Medical and dental insurance

Pension with company-contribution

2 Paid Volunteer Days per year

Employee Stock Purchase Program

Hybrid working model: 3-4 days in-hub

Job summary

N-able Technologies Ltd. is seeking an experienced Service Desk Analyst to support employees locally and globally. You will join a skilled, agile team providing internal IT support with a fast-paced stack.

Responsibilities include day-to-day IT support, identity and endpoint management via cloud tech, and incident/service request handling in an ITIL environment. Hybrid work helps balance collaboration and autonomy.

Qualifications

• Minimum 1–3 years supporting endpoint OS (Windows, macOS).
• 1–3 years supporting productivity suites (Office 365, Jira, Confluence).
• 1–3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware).
• 1–3 years ITIL-based Service Management (Jira Service Management, ServiceNow, Remedy).
• 2+ years with Cloud Infrastructure (Azure AD, Intune).
• 2+ years in Level 2 escalation support.
• Industry certifications (ITIL, Microsoft) or degree in IS/CS are preferred.

Responsibilities

• Provide day-to-day IT support for N-able employees.
• Handle user identity and endpoint management via cloud-native tech.
• Assist with incident and service request management in an ITIL-based environment.
• Support hybrid/remote employees and contribute to process improvements.

Skills

Endpoint OS support

Productivity suites

IT Asset Lifecycle

ITIL service management

Cloud infrastructure

Escalation support

Communication skills

Education

ITIL certification

Bachelor's degree in Information Systems / Computer Science

Tools

Jira Service Management

ServiceNow

Remedy

Jira

Confluence

Azure AD

Intune

Job description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a highly skilled and agile team, providing internal IT support in a fast-paced environment, working with a leading-edge technology stack.

What You’ll Do

• Provide day-to-day I.T. support for N-able employees.
• User identity and endpoint management via cloud native technologies.
• Assist with incident and service request management in an ITIL based environment.
• Other duties as assigned by management.

What You’ll Bring

• Excellent interpersonal, verbal and written communication skills.
• Ability to quickly assess challenges, and clearly set expectations on next steps.
• Effective organization and time management skills.
• Ability to quickly adapt to changes in technology and/or business processes.
• 1-3 years supporting endpoint OS. (Windows, MacOS)
• 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
• 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
• 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)
• Preferred Qualifications

Preferred Qualifications

• Industry certification s (ITIL, Microsoft, etc.) or degree in Information Systems, Computer Science, or relevant field.
• 2+ years working with Cloud Infrastructure (Azure AD, Intune).
• 2+ years working as a “Level 2” or escalation support resource.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – hybrid working model of 3-4 days a week in-hub collaboration

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.