Help Desk Analyst: End-User IT Support & Systems

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

CBRE is seeking a Help Desk Analyst to provide end-user support for specific software applications and assist with simple hardware issues. The role includes creating user accounts, updating security access, and monitoring system operations to ensure reliability.

The candidate will review servers and users, inform management of operational problems, and perform routine network maintenance. A proactive, methodical mindset and familiarity with MS Office are essential for success.

Qualifications

• Bachelor’s degree preferred; degree in any field considered with relevant experience.
• Ability to use existing procedures to solve standard problems.
• Experience in analyzing information and making standard judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Provide end-user support for specific software applications and assist with simple hardware issues.
• Create new users and update security access.
• Review servers and users to ensure systems are operational.
• Inform management of operational problems and coordinate solutions.
• Assist with system maintenance on the network.
• Ensure software literature is up to date.
• Work within standardized procedures to meet deadlines.
• Exchange straightforward information and confirm understanding.

Skills

Procedural problem solving

Analytical thinking

Organizational skills

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

CBRE is seeking a Help Desk Analyst to provide end-user support for specific software applications and assist with simple hardware issues. The role includes creating user accounts, updating security access, and monitoring system operations to ensure reliability.

The candidate will review servers and users, inform management of operational problems, and perform routine network maintenance. A proactive, methodical mindset and familiarity with MS Office are essential for success.