Entry-Level IT Service Desk Analyst — Grow Your Career

Healthtech Inc; Hinoba-an; On-site; PHP 180,000 - 260,000; Full time

Job summary

Nordic is seeking an IT Service Desk Agent I to provide level 1 support to end users in the Philippines. You will handle calls, chats, and emails, diagnose basic issues, and document resolutions for escalation as needed.

The role requires strong customer service, English proficiency, and familiarity with Windows 10, Office 365, VPN, Citrix, and MDM. Night/weekend shifts may be required to support operations.

Qualifications

• 1+ years of IT Service Desk or IT Support experience.
• Familiar with Windows 10, Office 365, VPN, Citrix, and MDM.
• English fluency; Spanish is a plus.
• ITIL training and/or certifications preferred.
• Strong problem solving and communication skills.
• Able to work nights and weekends as needed.

Responsibilities

• Provide level 1 IT support via calls, chats, and emails.
• Serve as first point of contact for end users seeking IT assistance.
• Document issues and escalate per protocol.
• Perform remote troubleshooting and diagnose issues.
• Adhere to HIPAA and client notification expectations.
• Maintain knowledge base and participate in team meetings.
• Escalate unresolved issues to higher-level IT staff.
• Assist with ad hoc projects as needed.

Skills

Customer service

English fluency

Spanish a plus

Teamwork

Typing skills

Shift flexibility

Tools

Windows 10

Office 365 (Word/Excel/PowerPoint/Outlook)

VPN

Citrix

Mobile Device Management

AD

O365

Job description

Nordic is seeking an IT Service Desk Agent I to provide level 1 support to end users in the Philippines. You will handle calls, chats, and emails, diagnose basic issues, and document resolutions for escalation as needed.

The role requires strong customer service, English proficiency, and familiarity with Windows 10, Office 365, VPN, Citrix, and MDM. Night/weekend shifts may be required to support operations.