IT Service Desk Analyst — Global Tech Support

Optum; Muntinlupa; On-site; PHP 360,000 - 600,000; Full time

Job summary

Optum is seeking an IT Service Desk Analyst to provide technical support to the enterprise, vendors, patients, and clients through multiple channels. You will empathize with end-user needs, offer technology guidance, and ensure reliable service while adhering to process standards.

Responsibilities include incident management, service requests, and documenting resolutions. Candidates should have 2+ years in IT service desk roles, familiarity with ServiceNow, remote tools, and Office 365 within

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 2+ years experience as an IT Service Desk Analyst.
• Experience supporting enterprise IT applications and Service Desk tools.

Responsibilities

• Provide technical support to the enterprise, vendors, patients, and clients via email, chat, self-service, and calls.
• Empathize with end-user needs and provide technology guidance.
• Resolve incidents and manage service requests including installations, upgrades and deployments.
• Document troubleshooting steps and resolutions for future reference.

Skills

ServiceNow

Remote support

Office 365

Telephony systems

Customer communication

Education

Bachelor's degree in IT

Tools

ServiceNow

Remote access tools

Office 365

Job description

Optum is seeking an IT Service Desk Analyst to provide technical support to the enterprise, vendors, patients, and clients through multiple channels. You will empathize with end-user needs, offer technology guidance, and ensure reliable service while adhering to process standards.

Responsibilities include incident management, service requests, and documenting resolutions. Candidates should have 2+ years in IT service desk roles, familiarity with ServiceNow, remote tools, and Office 365 within